Customer Service Officer

Cash Converters is Australia’s largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice. We are Real people who are passionate and proud Caring and respectful Tenacious problem solvers We are currently looking for a Customer Service Officer to join us at our Perth CBD Head Office in a Full Time capacity. About the role You will be the first point of contact for our customers via phone (inbound/outbound) and email. Provide financial solutions for our loyal customers. Maintaining client and contact register utilising internal software systems. Have an understanding of and working towards individual targets. Offer friendly and compassionate service to our valuable customers. About you You will be a quick learner with the ability to solve complex problems. Capable of working autonomously, and as part of a team in a high-pressure environment. An unwavering passion for customer service. Attention to detail to ensure compliance with statutory regulations. Able to provide a current National Police Clearance. What’s on Offer No weekends or night shifts Flexible work arrangement options available Exclusive access to ‘Cashies Rewards’ featuring discounts and cash-back offers from over 400 retailers. Paid Parental Leave. Salary Packaging for a Novated Car lease available. Health Insurance Discounts (Bupa & HBF). 30% Instore Discount. Plus, access to our Wellness Activities: Move, Munch, Money and Mind. We will start shortlisting for this position immediately! So, keep your phone nearby! You could be hearing from us soon. We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, opening the first store in Victoria Park, WA. Since then we’ve come a long way, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry. Cash Converters is an ASX-listed international company across 15 countries. Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.

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