Angelique Essence is hiring: Customer Service Reviewer in Dallas

Are you a keen observer with a passion for enhancing customer experiences? We're looking for a meticulous and insightful Customer Service Reviewer to evaluate and provide constructive feedback on our customer interactions. As a key part of our team, you'll play a critical role in ensuring that we consistently meet our high standards of service excellence.

Key Responsibilities:

• Evaluate Customer Interactions: Review customer service calls, emails, chats, and social media responses to ensure they align with company guidelines and quality standards.
• Provide Actionable Feedback: Offer detailed, constructive feedback to agents and teams to help improve service delivery, communication, and overall customer satisfaction.
• Identify Trends & Areas for Improvement: Analyze customer interactions to identify recurring issues, emerging trends, and potential areas for training or process improvement.
• Collaborate Across Teams: Work closely with customer service, training, and quality assurance teams to enhance overall performance and customer experiences.
• Maintain High Standards: Ensure that every customer interaction reflects our company’s commitment to quality, professionalism, and customer care.

What You’ll Bring:

• Strong attention to detail and the ability to assess service quality objectively.
• Excellent written and verbal communication skills to deliver clear and helpful feedback.
• A passion for customer satisfaction and improving service processes.
• Prior experience in customer service or quality assurance is a plus, but not required.

Why Join Us?

• Impact: Your insights will directly contribute to enhancing the customer experience, ensuring we exceed expectations at every touchpoint.
• Growth: You'll have the opportunity to grow professionally by working alongside a dynamic team and learning from customer service experts.
• Flexibility: Enjoy a supportive work environment with flexibility and a focus on work-life balance.

If you're ready to make a difference and help us elevate our customer service standards, we’d love to hear from you!