Every Word Code
Customer Service Representative Job at Every Word Code in Charlotte
Every Word Code, Charlotte, NC, United States
Job Description
Job Description
Description
Job Title: Customer Service Representative
Location: Charlotte, NC
Job Type: Full-Time
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate is an excellent communicator who is passionate about providing outstanding service and resolving customer issues. This position is responsible for handling inquiries, complaints, and other service-related matters in a timely and professional manner.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Job Title: Customer Service Representative
Location: Charlotte, NC
Job Type: Full-Time
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate is an excellent communicator who is passionate about providing outstanding service and resolving customer issues. This position is responsible for handling inquiries, complaints, and other service-related matters in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person, ensuring timely and accurate resolutions.
- Handle and resolve customer complaints with patience and empathy, escalating issues when necessary.
- Maintain comprehensive product and service knowledge to provide accurate information to customers.
- Process orders, modifications, and requests accurately in the company’s system.
- Keep detailed records of customer interactions and follow up to ensure satisfactory resolution.
- Identify and report any recurring issues or trends to the management team.
- Collaborate with internal teams to address and resolve customer needs effectively.
- Uphold the company’s commitment to high-quality customer service.
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate's or bachelor’s degree is a plus.
- Strong verbal and written communication skills.
- Ability to stay calm and efficient under pressure.
- Proficiency in using customer service software, CRM tools, and basic computer applications.
- Strong problem-solving skills with a proactive approach to customer interactions.
- Willingness to work flexible hours, including occasional evenings, weekends, or holiday
Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan with company match.
- Professional development opportunities.
- Fun and creative work environment.