Hustle Notice Biz
Customer Service Representative Job at Hustle Notice Biz in Los Angeles
Hustle Notice Biz, Los Angeles, CA, United States
Job Description
Job Description
Description
Job Title: Customer Service Representative
Location: Los Angeles, CA
Employment Type: Full-time
Reports To: Customer Service Manager
Job Summary
We are seeking a motivated and empathetic Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers, providing outstanding support and ensuring customer satisfaction. This role involves addressing inquiries, resolving complaints, and maintaining a professional and friendly demeanor at all times.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Job Title: Customer Service Representative
Location: Los Angeles, CA
Employment Type: Full-time
Reports To: Customer Service Manager
Job Summary
We are seeking a motivated and empathetic Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers, providing outstanding support and ensuring customer satisfaction. This role involves addressing inquiries, resolving complaints, and maintaining a professional and friendly demeanor at all times.
Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, live chat, or in-person interactions promptly and professionally.
- Problem Resolution: Identify customer needs and provide solutions or escalate issues as needed to ensure prompt resolution.
- Product Knowledge: Stay updated on company products, services, policies, and procedures to deliver accurate and helpful information.
- Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Documentation: Maintain detailed and accurate records of customer interactions in the CRM system.
- Feedback Collection: Gather and document customer feedback to help improve processes and services.
- Team Collaboration: Work closely with team members and other departments to address complex customer concerns.
Skills, Knowledge and Expertise
- High school diploma or equivalent (required); associate or bachelor’s degree (preferred).
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving skills with a proactive approach.
- Basic computer proficiency and familiarity with CRM tools.
- Empathy and a customer-focused mindset.
Benefits
- Health insurance
- Paid time off
- Opportunities for advancement and skill development
- Supportive team environment