Hustle Notice Biz
Customer Service Representative Job at Hustle Notice Biz in Halifax
Hustle Notice Biz, Halifax, VA, United States
Job Description
Job Description
Description
We are looking for a proactive and empathetic Customer Service Representative to join our team in Halifax. In this role, you will be the first point of contact for our customers, helping resolve their inquiries, providing product information, and ensuring a high level of customer satisfaction. This role requires strong communication skills, patience, and a positive attitude.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
If you are a customer-focused individual with a passion for helping others, we’d love to hear from you! Join Ascent Halifax and help us elevate customer experiences to new heights.
We are looking for a proactive and empathetic Customer Service Representative to join our team in Halifax. In this role, you will be the first point of contact for our customers, helping resolve their inquiries, providing product information, and ensuring a high level of customer satisfaction. This role requires strong communication skills, patience, and a positive attitude.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Identify and assess customer needs to achieve satisfaction.
- Provide accurate product and service information to customers.
- Resolve customer complaints, offering appropriate solutions within a timely manner.
- Follow up on customer issues to ensure they are resolved satisfactorily.
- Keep records of customer interactions and process customer accounts.
- Work collaboratively with other team members to improve customer service standards.
Skills, Knowledge and Expertise
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work well under pressure in a fast-paced environment.
- Proficiency in basic computer applications and CRM systems.
- Empathy, patience, and a positive attitude towards assisting customers.
Benefits
- Competitive salary package ($33,000 - $42,000 per year).
- Comprehensive health and dental coverage.
- Opportunities for professional growth and development.
- Paid time off and flexible working hours.
- Employee wellness programs and company events.
If you are a customer-focused individual with a passion for helping others, we’d love to hear from you! Join Ascent Halifax and help us elevate customer experiences to new heights.