Russell Tobin is hiring: Customer Service Representative in Hyannis
Russell Tobin, Hyannis, MA, United States
Job Description
Job Title: Customer Service Representative
Location: Hyannis, MA 02601 (ON SITE)
Job Pay Rate: $19-20.73/hour on W2
Job Type: Contract role
Shift: Monday - Friday, 8am - 5pm
Job Description:
Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.
Process customer bills, adjustments, and payments within the billing software program.
Answering general phone calls, transfer calls, questions, filing, enter data.
Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets.
Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.
High School Diploma or equivalent required
1-2 years of experience in office customer service
Excellent telephone skills
Good interpersonal skills
Good computer skills and knowledge of Microsoft Word and Excel
Good problem-solving abilities
Valid driver’s license
Able to multi-task and prioritize work
Able to work under pressure and respect deadlines
Bi-lingual would be a huge plus
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”