Customer Service Representative Job at Systemart in Hyannis

General Responsibilities:

• Answer all incoming calls within Veolia standards.
• Respond to all customers inquiries and complaints.
• Schedule and communicate service orders to the Service and Meter Technicians.
• Ensure all service orders are complete.
• Process all customer payments, prepare daily deposits, maintain cash reports.
• Open and distribute incoming mail.
• Maintain customer files.
• Maintain active collections process adhering to business processes.
• Calculate, process and post customer billing adjustments.
• Comply with all company processes, procedures, S.O.P.s and work rules.
• Perform other clerical duties as necessary.

Education/Equivalent:

High School Diploma or equivalent required

Work Experience Needed:

1-2 years of experience in office customer service

Special Skills/Abilities Needed:

• Excellent telephone skills
• Good interpersonal skills
• Good computer skills and knowledge of Microsoft Word and Excel
• Good verbal and written communications skills
• Good problem-solving abilities
• Valid drivers license
• Able to multi-task and prioritize work
• Able to work under pressure and respect deadlines

Essential Functions:

Physical: Sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.

Sensory: Must be able to see, hear, speak clearly, and converse in English.

Mental: Must be able to read, write, and compute simple math problems.

Bi-lingual would be a huge plus but not required.

Requirements:

40 hours/week

Monday - Friday, 8am - 5pm with an hour for lunch and occasionally Saturday will be required