Customer Service Representative Job at Richard Moore Agency, Inc. in Murfreesbor

About Us:

At Richard Moore Agency, we pride ourselves on being dedicated to providing personalized service to our clients. We're passionate about insurance and helping people protect their homes and assets. As a team, we are eager to grow and welcome individuals who share our enthusiasm for the industry and are committed to delivering exceptional customer experiences. We're excited to announce that we offer support for obtaining your Property and Casualty Insurance License, providing you with opportunities for professional growth and development.

Job Description:

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative, specializing in Property and Casualty Insurance. This role involves providing exceptional service to our clients, handling inquiries, processing policy changes, and supporting sales efforts. Preference will be given to candidates who are licensed in property and casualty insurance and who demonstrate a genuine willingness to learn and grow within the company.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Life Insurance

Retirement Plan

12 Paid Holidays

Base Salary Plus Commissions

Mentorship with Established Agent

Licensing Assistance

Bonus Opportunities

Evenings Off

Weekends Off

• Possess a genuine willingness to learn, be intuitive and resourceful, and be coachable
• Handle customer inquiries, policy change requests, and sales inquiries promptly and accurately
• Utilize Microsoft Office applications effectively for task management and documentation
• Multitask efficiently and follow through on customer requests and inquiries
• Demonstrate excellent communication and interpersonal skills in all customer interactions
• Maintain professional phone etiquette while assisting customers with their insurance needs
• Provide exceptional customer service and resolve issues promptly and tactfully
• Collaborate with team members to ensure seamless customer experiences
• Adapt to stressful and difficult situations with tact and professionalism

• Preferred: Property and Casualty Insurance License
• Previous experience in insurance customer service and/or sales (not required but preferred)
• Proficiency with Microsoft Office suite
• Strong multitasking, follow-through, and follow-up skills
• Excellent communication and interpersonal skills
• Professional phone etiquette
• Problem-solving capabilities and ability to handle stressful situations tactfully
• Ability to pass a background check
• We take care of the expense to obtain your license if you don't have one