Culligan International Company is hiring: Customer Service Representative in Spo

CUSTOMER SERVICE REPRESENTATIVE

Salary Details:

• $19.00- $21.00/hour

Culligan employees enjoy a competitive benefits package and exclusive privileges effective immediately, including:

• Medical, Dental, and Vision insurance
• 401(K) (Match)
• Exclusive Product Discounts
• Paid Time Off

Key Responsibilities:

• Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.
• Adhere to company protocols and policies, seeking opportunities to optimize department efficiency.
• Cultivate close relationships with customers and internal sales teams, providing proactive sales support.
• Address customer inquiries over the phone and in-person.
• Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service/operations manager.
• Process customer payments and maintain accurate internal reports.
• Make outbound calls to current customers to schedule additional services or offer maintenance plans.
• Perform outbound collection calls and handle over-the-counter customer orders.
• Address customer complaints effectively, ensuring the appropriate changes are made.
• Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.
• Complete contract forms, address change records, or issue service discontinuance orders using computer systems.
• Handle unresolved customer grievances, referring them to designated departments for further investigation.
• Determine charges for services requested, arrange for billing, or collect deposits/payments.
• Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments.
• Upsell new or additional services or products.
• Carry out any other duties assigned by the General Manager.

Minimum Requirements:

• 1+ years of customer service experience
• High school diploma or GED
• Moderate proficiency in Microsoft Word and Excel

Preferred Qualifications:

• Customer service experience, preferably in a sales/marketing environment
• Experience in data entry

Essential Skills:

• Computer proficiency, particularly with Microsoft Office
• Fluency with the Windows operating system and basic knowledge of MS Excel and MS Word
• Ability to learn a proprietary customer service program
• Excellent interpersonal and communication skills (verbal/written)
• Professional phone etiquette