Customer Service Representative Job at Express Employment Professionals in Marie

We are looking for multiple Full Time Customer Service Representatives in Marietta!

Pay: $19 - $20/hr depending on experience

Hours: Monday - Friday 8:00am - 5:00pm

You will be responsible for helping customers by providing product and service information and resolving customer issues. (Read Qualifications carefully, please do NOT apply if you do not meet the qualifications - these are a 100% must)

Responsibilities:

Handle customer inquiries and complaints

MUST have experience handling large volume of inbound calls
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions- utilizing several computer screens
Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

Looking for 3+ years previous experience in customer service. Previous experience in sales, or other related fields a plus also.
Experience & ability to build rapport with clients
Ability to prioritize and multitask a MUST
Positive and professional demeanor
Excellent written and verbal communication skills
Must have excellent computer skills (We will test you on Word, Excel and Typing)
Must type 40+ WPM ( No exceptions- test will be given)
Bilingual preferred but not required.
MUST live within 25 minutes of Marietta 30067.
MUST provide a minimum of 2 recent previous employers for verification.
If you have the experience please email your resumes to us (make sure resumes are neat and up to date)