Customer Service Professional Job at Kelly Services in Columbia

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Customer Service Professional to work at a premier client in Columbia, SC. With us, it’s all about finding the job that’s just right.

Salary/Pay Rate/Compensation: $13-$16 per hour

Why you should apply to be a Customer Service Professional:

• Competitive pay rate.

• Opportunity to work for a premier client.

• Excellent work environment.

• Opportunity to advance your career.

What’s a typical day as a Customer Service Professional? You’ll be:

• Responding to customer inquiries, and performing research as needed to resolve inquiries.

• Reviewing and adjudicating claims and/or appeals.

• Ensuring effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.

• Identifying incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines.

• Entering claims into the claim system after verification of correct coding of procedures and diagnosis codes.

• Ensuring claims are processing according to established quality and production standards.

• Identifying complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager for resolution.

• Identifying and reporting potential fraud and abuse situations.

This job might be an outstanding fit if you:

• Have a High School Diploma or equivalent.

• Have 2 years of call center experience including 1 year of claims or appeals processing.

• Have good verbal and written communication skills.

• Have strong customer service skills.

• Have good spelling, punctuation, and grammar skills.

• Have basic business math proficiency.

• Are able to handle confidential or sensitive information with discretion.

• Can work onsite at the client location in Columbia, SC.

What happens next:

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Professional today!