BMI Merchandise is hiring: Customer Service Representative in Lakewood

Customer Service Representative- (on-site)

We are looking for a professional, outgoing, and mature-minded individual to fill a full-time Customer Service support position in our Lakewood, NJ office.

Responsibilities:

• Provide administrative support to a sales team so they can focus on serving clients.
• Answering customer questions, responding to inquiries, and providing basic product information.
• Order follow up, credits and return authorizations
• Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Excellent follow-up and organizational skills with the ability to multi-task.
• Quality assurance skills to maintain company quality standards of product and services
• Time management and prioritization skills to ensure efficient functioning of schedules and office systems

• Keep records of customer interactions, process customer accounts and file documents

Requirements:

Proven work experience in a customer support role

• Strong written and verbal communications
• Basic knowledge of MS suite
• Detail oriented and mature-minded
• Able to work as a team and take direction from multiple departments
• Professional attitude and appearance
• Ability to be multi-task, prioritize and manage time effectively
• Excellent organizational skills

• Ability to work at a high level in a fast-paced environment.

Location: Lakewood, NJ (Required)