Site Operations Leader

Responsibilities Serve as key point of contact between the customer’s Operations team as well as scientists and other stakeholders. Act as a primary escalation channel for local team to address customer and business opportunities. Manage team inventory levels, training, and test equipment compliance. Utilize available data to ensure a balanced team workload. Facilitate revenue growth within your territory through interactions with the customer, key accounts, and the sales organization. Take an active role in developing a diverse team skillset to enhance PerkinElmer’s value proposition. Lead the PerkinElmer staff by providing coaching, performance reviews, regular 1-on-1 meetings, and other administrative functions. Interface with the OneSource Services Area Manager and the on-site team to ensure key customer contacts are effectively communicated to and customer satisfaction is maintained at a high level. Ensure the delivery of uninterrupted service to the customer by driving operational excellence through strategic resource management and identifying areas of improvement. Report metrics and relevant project and logistics information to the Customer Operations team. Work in accordance with all regulations and requirements for each customer site and/or department following GxP guidelines for ways of working and process documentation. Coordinate the training of all PerkinElmer personnel. Ensure adequate planning and coordination of team coverage to meet customer needs and achieve established operational metrics (e.g., PTO, Sick). Meet regularly with laboratory service providers to ensure open lines of communication. Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review, and resolve issues in a timely manner and/or escalate as necessary. Maintain training and compliance in health and safety, security, environmental, and operational aspects of daily activities in the working environment. May be requested to provide on-call service (primary and secondary) for specific research units in the lab areas, including tasks such as transferring contents from failing fridges and incubators to designated backup units, documenting failures, and informing end-users about the transfer. Basic Qualifications: Bachelor's degree in Science, Biology, Chemistry, or related discipline and 5+ years of experience in a laboratory environment OR High School Diploma/GED with 10+ years of experience working in a research laboratory environment. 3+ years in a leadership or supervisory role leading others and delivering administrative functions (i.e., performance reviews, disciplinary actions, etc.). Preferred Qualifications: Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code. Ability to operate a personal computer to enter data and generate reports; ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals. Demonstrated leadership skills. Working understanding of GLP/GxP. Critical Skills: Excellent interpersonal, written, and verbal communication skills. Technical problem-solving skills and attention to detail. Excellent customer service skills complemented by an ability to listen to and interpret client requests. Aptitude for technical and practical matters. MS Office Skills: Outlook, PowerPoint, Word. Working Environment: Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.). Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time. The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite, frequently operating instruments, objects, tools, or controls, which will require regularly bending, squatting, stretching, and reaching. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Specific vision abilities required include the ability to observe details at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Occasionally operate a computer and other office machinery, such as a calculator, copy machine, and computer printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations, including identifying, handling, generating, accumulating, storing, and labeling hazardous waste. Potential risk to lab-based hazards including extreme temperature, biological materials, and hazardous chemicals. The annual compensation range for this full-time position is $86,320.00 to $123,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

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