Customer Service Representative Job at Golden West Food Group in Vernon

Job duties:
• Assist customers with product and sales related questions via phone and emails
• Maintaining a thorough knowledge of new and existing products, as well as policies and merchandising information
• Communicating customer issues and feedback to management
• Expertly utilizing inventory and ordering systems to efficiently and effectively assist customers and complete order
• Assisting with product inventories as directed
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems
• Proactively generate sales and promote Company products.
• Process customer requests for order placement in a timely, accurate and professional manner
• Respond effectively to inquiries or complaints

Job Requirement:
• Excellent customer service and communication skills
• Experience with EDI system is preferred
• Excellent time management skills
• Maintain customer accounts
• Solid organizational skills
• Knowledge of current materials, methods, tools and equipment (including technology) used in business operations
• Ability to work collaboratively with other departments and functional teams in order to coordinate effective solutions
• Ability to perform under pressure and meet deadlines
• Ability to work with minimum supervision
• Minimum of 2-3 years inside sales/customer services preferred

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified