Vice President, Operational Excellence

About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare, visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter. The Job This position will establish the strategies, systems, and tools utilizing best practices to build a world-class operation. You will lead the talent and career development within the Operational Excellence team ensuring that current and future leaders can meet the challenges of the business. You Will Inspire change in the organization, functioning as a catalyst for the organization to adopt and implement validated and emerging strategies to drive speed, quality, experience, and reliability in our processes. Drive Operational Excellence best practices, such as daily management, standard work, root-cause defect investigation and mitigation, and effective problem solving. Own and manage the measurement systems and practices used to evaluate our operations with a specific focus on outliers, statistical process control, exceptions, and logical stratification of the business. Serve as the functional leader and subject matter authority for Continuous Improvement in the organization, including benchmarking SCAN continuous improvement vs. best practices and new developments across industries, spearheading industry awareness and adoption, and using effective technologies, information flows, and intelligence to build a more industrialized operation of the future. Serve as the functional leader and subject matter authority for Workforce and Capacity Planning functions, including ongoing refinement and management of the intradiem, short-term and long-term forecasting plans, and monitoring against those plans. Serve as the functional leader and subject matter authority on problem and incident management for significant operational capability issues including compliance, financial, quality, and/or experience. Lead effective root-cause investigation and corrective, preventive, and detective practices through an enterprise, outside-in lens. Serve as the functional leader and subject matter authority on quality, regulatory and control monitoring, management, and improvement including accountability for operational audit readiness, quality monitoring of transactions and controls to continuously mistake-proof and error-proof our operation. Actively support the achievement of SCAN's Vision and Goals. Other duties as assigned. Your Qualifications Preferred, but not required: Bachelor's degree. A comparable combination of education/experience and/or training will be considered. 10-15 years of Operational experience. 5+ years of leadership experience. Leadership - Skilled to develop others. Business Insight - In-depth understanding of the business. Problem Solving - Good problem-solving skills. Strategic Mindset - Anticipates future trends and implications accurately. What's in it for you? Base Pay Range: $275,000.00 to $325,000.00 annually. Work Mode: Mostly Remote. An annual employee bonus program. Robust Wellness Program. Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days. Excellent 401(k) Retirement Saving Plan with employer match. Robust employee recognition program. Tuition reimbursement. An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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