Logo
Gate Gourmet

Director, Operations, Assembly

Gate Gourmet, Chantilly, Virginia, United States, 22021


We’re looking for motivated, engaged people to help make everyone’s journeys better.

This role is to provide overall leadership and tactical (strategic) direction for the Assembly processes/department within the Gate Gourmet Hub operations. The individual is a strong leader with strong people management skills.

This role is predominantly concentrated around 4 focal areas:

Making sure all Assembly processes are structured and optimized in accordance with corporate standards (Gate OPEX) and local opportunities (General LEAN, CI thinking).

Ensuring productivity and efficiency is optimized by ensuring optimal rosters/schedules and proactive short/medium term labour planning based on proposals received and daily use of the OPRS tool.

Ensuring all assembly processes comply with HACCP, customer specs/requirements, and other relevant safety and security regulations and policies.

Developing the assembly leadership team through proactive coaching, involvement, feedback, and a strong performance management approach.

As a key member of the Unit Senior Leadership team, this role is also expected to actively engage in the overall development and improvement of the entire Unit, especially in respect to production/labour planning and people management.

Given the responsibilities and general nature of this role, the individual will have multiple cross-functional touchpoints – assembly interlinks with all other processes, hence good coordination and collaboration is essential. The individual is expected to work closely with the Supply Chain Process Director and HR.

Annual Hiring Range/Hourly Rate:

$125K - 130K Per Year

Incentive Language:

This position is eligible for incentive pay of $XX per year, dependent upon successful attainment of company, team, and individual goals.

Benefits:

Paid time off

401k, with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term/long-term disability insurance

Voluntary life, accident, and hospital plans

Employee Assistance Program

Commuter benefits

Employee Discounts

Weekly pay for union employees

Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

Overall leadership and coordination of the 3 operating areas within Assembly: Wash & Pack; Make & Pack and Pick & Pack.

Structure and process optimization (Work stations, floor map, work processes).

Proactive and fact-based labour planning in close cooperation with the Supply Chain Process for hiring needs, optimal rosters/schedules, and short-term labour planning.

QA compliance including HACCP and customer specs.

Drive engagement by focusing on the development of the Assembly leadership team through coaching, involvement, feedback, and performance management.

Drive cross-training of staff to increase flexibility within the Assembly process.

Coordinate with other operational areas to ensure optimal service for both internal and external customers.

Ensure all activities and output comply with customer specs.

Promote, develop, and support continuous improvement initiatives.

Align material and labour targets with the Supply Chain Process.

Set up and communicate KPIs within the area and facilitate the use of OPRS/active labour planning.

Accountable for departmental financial indicators.

Manage productivity and efficiency, responsible for labour adjustments to meet targets.

Capture, track, analyze, and ensure correction of incidences.

Drive resource optimization through process improvement principles.

Participate in customer and authority audits.

Ensure compliance with procedures for hygiene and food safety.

Recognize good performance in the team and promote the company reward and recognition scheme.

Continuously improve quality and efficiency of the team.

Resolve conflicts and provide solutions through high levels of influencing and communication skills.

Organize and lead operational meetings.

Supervise and support lower-level managers/supervisors on daily operations.

Education:

Bachelor’s degree in a relevant subject or business management is preferable.

Desirable specialization in Operational and People Management.

Work Experience:

At least 5 years’ experience working within Operations in a manufacturing environment.

Experience providing leadership through a middle management layer.

Experience managing a team of more than 100 people.

Experience in change management projects.

Experience of process improvement is a plus.

Experience in a Food Hygiene/Health & Safety/High Security environment preferred.

Previous knowledge of Airline Catering operations is preferred, but not essential.

Technical Skills:

Strong people manager.

Empathetic and open-minded.

Resilient and well-rounded individual.

Team player who believes in structured performance and talent management.

Planning and coordination abilities.

Continuous improvement mindset.

Self-motivated and proactive.

IT literate, basic level of MS Office and general SAP understanding.

Language / Communication Skills:

Excellent verbal and written communication skills.

Work Environment / Requirements of the Job:

Regularly stands, bends, lifts, and moves intermittently during shifts of 10+ hours.

Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.

A rotating schedule of over 55 hours per week is typical.

Able to work in a deadline-driven environment.

Type of Employment:

Full-time

Travel %:

Limited but some to be expected

Exemption Classification:

United States only: Exempt

Internal Relationships:

Process Director Peers, HR, Commercial, Finance

External Relationships:

Customers and external auditors

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

We anticipate that this job will close on: 11/22/2024

If you want to be part of a team that helps make travel and culinary memories, join us!

#J-18808-Ljbffr