Shellpoint Mortgage Servicing
Sr. Director - Change Management
Shellpoint Mortgage Servicing, Fort Washington, Pennsylvania, United States, 19034
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
The Sr Director - Change Management will lead and support teams and processes responsible for service transformation including, but not limited to, Change Management and Release Management. This position will also be responsible for the disaster recovery planning, coordination, and testing of the NewRez technical environment. Direct Reports
Disaster Recovery Business Analyst II Release Manager Change Manager Principal Duties
Apply a structured methodology and lead change management activities. Leverage a change management methodology, process, and tools to create a strategy to support the adoption of the changes required by a project or initiative. Plan change windows and release cycles across the portfolio. Manage risks and resolve issues that affect release scope, schedule, and quality. Maintain the application inventory within the ITSM platform (ServiceNow). Communicate all key project plans, commitments, and changes including requirements, QC plans, schedule, and scope changes. Participate in technology planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies. Develop and communicate change management plans to the executive team, staff, partners, customers, and stakeholders. Enhance IT responsiveness as well as business performance through modern IT infrastructure approaches and technologies. Manage relationships and coordinate work between different teams at different locations. Conduct release readiness reviews, milestone reviews, and business go/no-go reviews. Communicate change details and schedules to the business as required. Negotiate, plan, and manage change activities. Partner with engineers to understand the impacts of branches and code merges. Maintain change schedule for all core services and ensure alignment across key partners and vendors. Lead and coordinate the go-live activities including the execution of the deployment plans and checklists. Maintain a repository and manage key information such as change and release procedures, dependencies, and notifications lists. Develop domain knowledge of NewRez’s businesses to include an understanding of short-term goals and long-term strategies for the organization. Maintain broad influence through the ongoing development of relationships across the organization. Manage business relationships and cultivate an environment of mutual trust and integrity. Ensure compliance with NewRez policies, processes, and practices. Institutionalize knowledge and methods to enable continuous improvement, performance gains, and consistency. Streamline business and IT processes and provide real-time visibility into infrastructure performance. Perform related duties as assigned by management. Education and Experience Requirements
Bachelor's degree in computer science, Information Technology, Engineering, or equivalent experience required. Master’s Degree preferred. 10+ years of direct management responsibility overseeing IT and network infrastructure support professionals in a dynamic, high-growth environment. This includes direct and indirect leadership of director-level technical managers. 5+ years managing release, change, and or configuration management activities. Experience with diverse application environments (client/server, web services, RDBMS, etc.). Formal training in project management practices is a plus. Basic knowledge of software development lifecycle and processes and best practices. Experience in managing both waterfall as well as Agile/DevOps project lifecycles. Experience managing projects within specific schedules and cost structures. Experience with Continuous Integration/Continuous Delivery (CI/CD). Knowledge, Skill, and Ability Requirements
Strong business acumen. Ability to effectively maintain and leverage executive-level relationships, both internally and externally. Excellent verbal, written, and interpersonal communication and presentation skills. Demonstrated ability to interpret technology and market trends as a foundation for technology and product roadmaps. Knowledge of common operations tools, methods, and techniques. Proven success leading large complex projects. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits
Medical (including Health Savings Account & Flexible Savings Account) Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan Performance-based Incentives Pet Insurance Advancement Opportunities Newrez NOW:
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection
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Primary Function
The Sr Director - Change Management will lead and support teams and processes responsible for service transformation including, but not limited to, Change Management and Release Management. This position will also be responsible for the disaster recovery planning, coordination, and testing of the NewRez technical environment. Direct Reports
Disaster Recovery Business Analyst II Release Manager Change Manager Principal Duties
Apply a structured methodology and lead change management activities. Leverage a change management methodology, process, and tools to create a strategy to support the adoption of the changes required by a project or initiative. Plan change windows and release cycles across the portfolio. Manage risks and resolve issues that affect release scope, schedule, and quality. Maintain the application inventory within the ITSM platform (ServiceNow). Communicate all key project plans, commitments, and changes including requirements, QC plans, schedule, and scope changes. Participate in technology planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies. Develop and communicate change management plans to the executive team, staff, partners, customers, and stakeholders. Enhance IT responsiveness as well as business performance through modern IT infrastructure approaches and technologies. Manage relationships and coordinate work between different teams at different locations. Conduct release readiness reviews, milestone reviews, and business go/no-go reviews. Communicate change details and schedules to the business as required. Negotiate, plan, and manage change activities. Partner with engineers to understand the impacts of branches and code merges. Maintain change schedule for all core services and ensure alignment across key partners and vendors. Lead and coordinate the go-live activities including the execution of the deployment plans and checklists. Maintain a repository and manage key information such as change and release procedures, dependencies, and notifications lists. Develop domain knowledge of NewRez’s businesses to include an understanding of short-term goals and long-term strategies for the organization. Maintain broad influence through the ongoing development of relationships across the organization. Manage business relationships and cultivate an environment of mutual trust and integrity. Ensure compliance with NewRez policies, processes, and practices. Institutionalize knowledge and methods to enable continuous improvement, performance gains, and consistency. Streamline business and IT processes and provide real-time visibility into infrastructure performance. Perform related duties as assigned by management. Education and Experience Requirements
Bachelor's degree in computer science, Information Technology, Engineering, or equivalent experience required. Master’s Degree preferred. 10+ years of direct management responsibility overseeing IT and network infrastructure support professionals in a dynamic, high-growth environment. This includes direct and indirect leadership of director-level technical managers. 5+ years managing release, change, and or configuration management activities. Experience with diverse application environments (client/server, web services, RDBMS, etc.). Formal training in project management practices is a plus. Basic knowledge of software development lifecycle and processes and best practices. Experience in managing both waterfall as well as Agile/DevOps project lifecycles. Experience managing projects within specific schedules and cost structures. Experience with Continuous Integration/Continuous Delivery (CI/CD). Knowledge, Skill, and Ability Requirements
Strong business acumen. Ability to effectively maintain and leverage executive-level relationships, both internally and externally. Excellent verbal, written, and interpersonal communication and presentation skills. Demonstrated ability to interpret technology and market trends as a foundation for technology and product roadmaps. Knowledge of common operations tools, methods, and techniques. Proven success leading large complex projects. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits
Medical (including Health Savings Account & Flexible Savings Account) Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan Performance-based Incentives Pet Insurance Advancement Opportunities Newrez NOW:
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection
#J-18808-Ljbffr