Alaska Air Group
Director Loyalty Program Management
Alaska Air Group, SeaTac, Washington, United States,
Alaska Airlines Director Loyalty Program Management SeaTac, Washington Apply Now
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Director of Loyalty Program Management leads the teams responsible for delivering Air Group’s award-winning Mileage Plan program experience. This senior leader role is responsible for overseeing loyalty platform economics, systems, and strategic implementation. This position leads a diverse cross-functional team and is expected to exercise considerable autonomy and initiative.
Key Duties
Lead high-performing team responsible for delivering against Air Group’s loyalty and co-brand playbook.
Oversee the successful execution, delivery, and analysis of Mileage Plan program and co-brand credit card features and promotions.
Collaborate with key co-brand partners to maximize results for Air Group.
Deeply understand loyalty program economics and actively work to deliver outcomes that support the success of Air Group and its partners.
Influence team to proactively identify reporting improvements and optimizations.
Establish and report on metrics that measure overall program performance and effectiveness.
Actively engage with the team to support a high-performance culture.
Deeply understand the competitive environment and analyze data and market trends.
Ensure effective oversight and process execution across Mileage Plan’s systems team.
Oversee execution of key Mileage Plan portfolio projects in partnership with the PMO.
Introduce new analytical tools that enhance the overall effectiveness of the loyalty economics team.
Job-Specific Experience, Education & Skills
Required
8 years of experience across loyalty, analytics, program management, or related fields.
5 years of people leadership experience, with at least 2 of those years directly leading people.
Bachelor’s degree in business, analytics, or related technical/quantitative disciplines.
Excellent communication, interpersonal, and customer relations skills.
Proven experience with strategic marketing planning and customer segmentation.
Superior analytical skills with ability to interact and influence all levels of the organization.
Proficient in business processes, including personnel management and project management.
High school diploma or equivalent is required.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred
A Master of Arts/Science degree or a Master of Business Administration degree.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Strong cross-divisional team leader who drives excellence.
Proven project and change management skills.
Salary Range
$157,700 - $252,300 / year
Salary Details
The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors.
Total Rewards
Free stand-by travel privileges on Alaska Airlines & Horizon Air with high priority status.
Generous 401k match program.
Quarterly and annual bonus plans.
Generous holiday and paid time off.
FLSA Status
Exempt Employment Type
Full-Time Regular/Temporary
Regular Requisition ID
2024-13412
Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion.
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Role Summary
The Director of Loyalty Program Management leads the teams responsible for delivering Air Group’s award-winning Mileage Plan program experience. This senior leader role is responsible for overseeing loyalty platform economics, systems, and strategic implementation. This position leads a diverse cross-functional team and is expected to exercise considerable autonomy and initiative.
Key Duties
Lead high-performing team responsible for delivering against Air Group’s loyalty and co-brand playbook.
Oversee the successful execution, delivery, and analysis of Mileage Plan program and co-brand credit card features and promotions.
Collaborate with key co-brand partners to maximize results for Air Group.
Deeply understand loyalty program economics and actively work to deliver outcomes that support the success of Air Group and its partners.
Influence team to proactively identify reporting improvements and optimizations.
Establish and report on metrics that measure overall program performance and effectiveness.
Actively engage with the team to support a high-performance culture.
Deeply understand the competitive environment and analyze data and market trends.
Ensure effective oversight and process execution across Mileage Plan’s systems team.
Oversee execution of key Mileage Plan portfolio projects in partnership with the PMO.
Introduce new analytical tools that enhance the overall effectiveness of the loyalty economics team.
Job-Specific Experience, Education & Skills
Required
8 years of experience across loyalty, analytics, program management, or related fields.
5 years of people leadership experience, with at least 2 of those years directly leading people.
Bachelor’s degree in business, analytics, or related technical/quantitative disciplines.
Excellent communication, interpersonal, and customer relations skills.
Proven experience with strategic marketing planning and customer segmentation.
Superior analytical skills with ability to interact and influence all levels of the organization.
Proficient in business processes, including personnel management and project management.
High school diploma or equivalent is required.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred
A Master of Arts/Science degree or a Master of Business Administration degree.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Strong cross-divisional team leader who drives excellence.
Proven project and change management skills.
Salary Range
$157,700 - $252,300 / year
Salary Details
The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors.
Total Rewards
Free stand-by travel privileges on Alaska Airlines & Horizon Air with high priority status.
Generous 401k match program.
Quarterly and annual bonus plans.
Generous holiday and paid time off.
FLSA Status
Exempt Employment Type
Full-Time Regular/Temporary
Regular Requisition ID
2024-13412
Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion.
#J-18808-Ljbffr