Dedrone
Vice President, Operations
Dedrone, Scottsdale, Arizona, us, 85261
Company Overview : Dedrone is the world's most trusted smart airspace security company. Hundreds of commercial, government and military customers around the world rely on Dedrone's comprehensive, command and control (C2) solution to protect against the persistent and escalating threat from drones while enabling "good" drones to fly. By leveraging AI/ML, Dedrone is the only solution that provides continuous, autonomous interrogation and verification of drones that enables both multi-sensor and multi-mitigation options onto a single fused "pane-of-glass". Whether on-premise / air-gapped or in the cloud, Dedrone customers can easily detect, track, identify, analyze, and mitigate drone threats.
Impact The Vice President of Operations, Logistics, and Customer Support will be a strategic leader responsible for overseeing and optimizing all operational processes, logistics networks, and customer support functions to ensure maximum efficiency, customer satisfaction, and regulatory compliance. The ideal candidate will drive cross-functional collaboration to enhance overall business performance, achieve build plans, cost reductions, organizational needs and deliver world-class customer service in a global scope. This role will require exceptional leadership, analytical skills, and the ability to implement scalable processes while ensuring adherence to all applicable industry regulations and standards.
What You'll Do Location:
Onsite at our Scottsdale, AZ office Reports to:
Chief Operating Officer, Dedrone
Operational Strategy & Execution
Develop and implement operations strategies aligned with business goals, focusing on optimizing resources, improving efficiency, and driving innovation.
Establish KPIs for operational performance, logistics efficiency, and customer satisfaction; monitor progress and make adjustments as needed.
Lead cross-departmental initiatives to enhance productivity, reduce waste, and increase profitability.
Lead global strategic sourcing to optimize quality, delivery, and cost efficiency.
Collaborate with executive leadership to integrate long-term strategic planning with day-to-day operations, including S&OP and key financial processes such as costing.
Logistics Management
Oversee logistics, supply chain, inventory management, and transportation activities to ensure timely and cost-effective delivery of products.
Manage relationships with third-party logistics providers, negotiate contracts, and ensure service levels meet or exceed expectations.
Develop and maintain risk management and contingency plans for logistics, addressing potential disruptions in supply chains and transportation networks.
Ensure compliance with international, federal, and local logistics regulations, including customs, transportation, and import/export controls.
Customer Support
Build and scale a customer support organization that delivers exceptional service and fosters strong customer relationships.
Implement robust customer service protocols to address inquiries, complaints, and escalations in a timely and professional manner.
Use data-driven approaches to analyze customer feedback and satisfaction metrics, and implement improvements where needed.
Integrate customer support with product development, marketing, and sales teams to ensure customer needs are met and exceeded.
Regulatory Compliance & Quality Assurance
Ensure all operations comply with applicable regulatory requirements, including environmental, health, and safety regulations, as well as industry-specific compliance standards.
Establish and enforce internal policies and controls to ensure continuous compliance with local, national, and international regulations.
Work closely with the legal and compliance teams to stay informed on changes in regulations and adjust operations accordingly.
Monitor and maintain quality assurance standards across operations and logistics, ensuring adherence to ISO, GMP, or other relevant certifications.
Leadership & Team Development
Demonstrated experience in navigating and facilitating organizational change during mergers and acquisitions (M&A), with a focus on harmonizing diverse corporate cultures.
Proven ability to lead and implement change management initiatives to support organizational transformation.
Lead, mentor, and develop a high-performing team across operations, logistics, and customer support departments.
Foster a culture of continuous improvement, accountability, and collaboration.
Develop leadership succession plans and promote professional development opportunities for team members.
Work with HR to recruit top talent and build a team capable of scaling with the business.
What You Bring
Bachelor's degree in Business, Supply Chain Management, Logistics, Operations, or a related field. Master's degree preferred.
Minimum of 10 years of experience in operations, logistics, supply chain management, or a related field, with at least 5 years in a senior leadership role.
Proven track record of leading large-scale operations and logistics functions in a dynamic and fast-paced environment.
Experience managing multi-location operations and supply chains, including international logistics.
Strong knowledge of regulatory compliance requirements for logistics and operations, including OSHA, DOT, and international trade regulations.
Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Exceptional leadership, communication, and interpersonal skills.
Experience in ERP systems, logistics management software, and customer service technologies.
Ability to manage multiple priorities in a fast-paced environment and maintain attention to detail.
Leverage technology innovations (AI, automation, IoT) to optimize supply chain management and enhance customer support capabilities.
Utilize advanced analytics and reporting tools to drive operational efficiencies, forecast demand, and continuously improve performance.
Proven ability to navigate operational complexities and global disruptions.
Champion a customer-first mindset across operations, logistics, and support.
Key Competencies and Preferred Skills
Strong Financial Acumen
Strategic Thinking
Customer-Centric Mindset
Proactive Problem Solving Skills
Accountability, Ownership and Persistence
Results-Oriented Leadership
Process Improvement
Regulatory Compliance
Maintains composure and resilience in high-pressure situations
Excels in overcoming challenges and navigating complex situations
Don't meet every single requirement? That's ok. At Dedrone, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment. Dedrone is committed to the well-being and safety of its employees as well as Dedrone's impact on the environment. All Dedrone employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Dedrone employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email
recruitingops@axon.com .
#J-18808-Ljbffr
Impact The Vice President of Operations, Logistics, and Customer Support will be a strategic leader responsible for overseeing and optimizing all operational processes, logistics networks, and customer support functions to ensure maximum efficiency, customer satisfaction, and regulatory compliance. The ideal candidate will drive cross-functional collaboration to enhance overall business performance, achieve build plans, cost reductions, organizational needs and deliver world-class customer service in a global scope. This role will require exceptional leadership, analytical skills, and the ability to implement scalable processes while ensuring adherence to all applicable industry regulations and standards.
What You'll Do Location:
Onsite at our Scottsdale, AZ office Reports to:
Chief Operating Officer, Dedrone
Operational Strategy & Execution
Develop and implement operations strategies aligned with business goals, focusing on optimizing resources, improving efficiency, and driving innovation.
Establish KPIs for operational performance, logistics efficiency, and customer satisfaction; monitor progress and make adjustments as needed.
Lead cross-departmental initiatives to enhance productivity, reduce waste, and increase profitability.
Lead global strategic sourcing to optimize quality, delivery, and cost efficiency.
Collaborate with executive leadership to integrate long-term strategic planning with day-to-day operations, including S&OP and key financial processes such as costing.
Logistics Management
Oversee logistics, supply chain, inventory management, and transportation activities to ensure timely and cost-effective delivery of products.
Manage relationships with third-party logistics providers, negotiate contracts, and ensure service levels meet or exceed expectations.
Develop and maintain risk management and contingency plans for logistics, addressing potential disruptions in supply chains and transportation networks.
Ensure compliance with international, federal, and local logistics regulations, including customs, transportation, and import/export controls.
Customer Support
Build and scale a customer support organization that delivers exceptional service and fosters strong customer relationships.
Implement robust customer service protocols to address inquiries, complaints, and escalations in a timely and professional manner.
Use data-driven approaches to analyze customer feedback and satisfaction metrics, and implement improvements where needed.
Integrate customer support with product development, marketing, and sales teams to ensure customer needs are met and exceeded.
Regulatory Compliance & Quality Assurance
Ensure all operations comply with applicable regulatory requirements, including environmental, health, and safety regulations, as well as industry-specific compliance standards.
Establish and enforce internal policies and controls to ensure continuous compliance with local, national, and international regulations.
Work closely with the legal and compliance teams to stay informed on changes in regulations and adjust operations accordingly.
Monitor and maintain quality assurance standards across operations and logistics, ensuring adherence to ISO, GMP, or other relevant certifications.
Leadership & Team Development
Demonstrated experience in navigating and facilitating organizational change during mergers and acquisitions (M&A), with a focus on harmonizing diverse corporate cultures.
Proven ability to lead and implement change management initiatives to support organizational transformation.
Lead, mentor, and develop a high-performing team across operations, logistics, and customer support departments.
Foster a culture of continuous improvement, accountability, and collaboration.
Develop leadership succession plans and promote professional development opportunities for team members.
Work with HR to recruit top talent and build a team capable of scaling with the business.
What You Bring
Bachelor's degree in Business, Supply Chain Management, Logistics, Operations, or a related field. Master's degree preferred.
Minimum of 10 years of experience in operations, logistics, supply chain management, or a related field, with at least 5 years in a senior leadership role.
Proven track record of leading large-scale operations and logistics functions in a dynamic and fast-paced environment.
Experience managing multi-location operations and supply chains, including international logistics.
Strong knowledge of regulatory compliance requirements for logistics and operations, including OSHA, DOT, and international trade regulations.
Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Exceptional leadership, communication, and interpersonal skills.
Experience in ERP systems, logistics management software, and customer service technologies.
Ability to manage multiple priorities in a fast-paced environment and maintain attention to detail.
Leverage technology innovations (AI, automation, IoT) to optimize supply chain management and enhance customer support capabilities.
Utilize advanced analytics and reporting tools to drive operational efficiencies, forecast demand, and continuously improve performance.
Proven ability to navigate operational complexities and global disruptions.
Champion a customer-first mindset across operations, logistics, and support.
Key Competencies and Preferred Skills
Strong Financial Acumen
Strategic Thinking
Customer-Centric Mindset
Proactive Problem Solving Skills
Accountability, Ownership and Persistence
Results-Oriented Leadership
Process Improvement
Regulatory Compliance
Maintains composure and resilience in high-pressure situations
Excels in overcoming challenges and navigating complex situations
Don't meet every single requirement? That's ok. At Dedrone, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment. Dedrone is committed to the well-being and safety of its employees as well as Dedrone's impact on the environment. All Dedrone employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Dedrone employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email
recruitingops@axon.com .
#J-18808-Ljbffr