Motus
Support Specialist
Motus, Chicago, Illinois, United States, 60290
This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/12340008
Motus \\United States\\ Motus is the definitive leader in mobile workforce solutions. Itsplatform simplifies the reimbursement and management of vehicle, device,and location costs through personalized calculations. Empower your teamwith a suite of fully integrated solutions that take the complexity outof compliance. Peace of mind included. At Motus, were dedicated to making WorkLife better for everyone,anywhere. Our team is the heart of our culture, and we live by ourWorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart,WorkAnywhere, and WorkTogether. Position Description: Motus is looking for a Customer Service professional to join the team asa Vehicle Support Specialist. You will learn the foundation of ourbusiness model by serving as the front-line to our customer base andwork towards becoming a guide on Motus suite of products to providesupport to our administrators and end-users. You will strengthencustomer relationships and ensure positive engagement with Motusproducts by supporting inquiries via phone, email, and web chat. This role will kickstart your career in a high-growthSoftware-as-a-Service organization, work with a tight-knit team, andhelp make work-life better for customers across every industry andstate. Along with supporting our end-users, you will have theopportunity to work cross-functionality where youll learn the businessfrom the ground up, gain insight into the critical functions of aSoftware-as-a-Service (SaaS) company, build transferable skills, exploreprofessional interests, and discover where you can have the greatestimpact. If youre interested in pursuing a career at a tech company but arentexactly sure where to start or what you want to do and you are positiveand tenacious, have exemplary communication, and a collaborative,team-oriented spirit, this is the role for you. Your career at Motuswill begin with thorough training to support end-users. Once yourfoundational knowledge is firm, you will move into Administratorsupport. This team member will support our West Coast customers and therefore thehours for this position are 8am PT - 5pm PT. Position Duties: Resolve and respond to customer requests and issues of varyingcomplexity via phone, email, and webchat efficiently and effectivelywithin established service levels. Delight client administrators with a positive, customer-centricapproach to question and issue resolution Lead customers\' expectations and experience in a way that resultsin high customer satisfaction. Manage, monitor, and record all customer cases, case updates, andongoing tasks in the Motus ticket management platform. Review and process customer forms and documentation when required. Assist the end-user support team if the business need arises andrequested. Serve as Subject Matter Expert (SME) on designated Motus productsand Motus Support tasks and processes. Liaise with the Product, Customer Success, and Enterprise AccountManagement teams as vital to ensure proactive and timely resolutionof end-user issues. Desired Skills & Experience: 0-3 years of customer support experience, preferably in a B2B, SaaSenvironment Exemplary verbal and written communication skills Fluent in French and/or Spanish (read, speak, and write) a plus Experience with Zendesk a plus Commitment to service ex\\ PI254894242 \\Motus is an Equal Opportunity Employer and does not discriminate againstany applicants for employment based on their race, color, religion, sex(including pregnancy, sexual orientation, or gender identity), nationalorigin, age, physical or mental disability, genetic information, veteranstatus, uniformed se vice member status, or any other status protectedby law.
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Motus \\United States\\ Motus is the definitive leader in mobile workforce solutions. Itsplatform simplifies the reimbursement and management of vehicle, device,and location costs through personalized calculations. Empower your teamwith a suite of fully integrated solutions that take the complexity outof compliance. Peace of mind included. At Motus, were dedicated to making WorkLife better for everyone,anywhere. Our team is the heart of our culture, and we live by ourWorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart,WorkAnywhere, and WorkTogether. Position Description: Motus is looking for a Customer Service professional to join the team asa Vehicle Support Specialist. You will learn the foundation of ourbusiness model by serving as the front-line to our customer base andwork towards becoming a guide on Motus suite of products to providesupport to our administrators and end-users. You will strengthencustomer relationships and ensure positive engagement with Motusproducts by supporting inquiries via phone, email, and web chat. This role will kickstart your career in a high-growthSoftware-as-a-Service organization, work with a tight-knit team, andhelp make work-life better for customers across every industry andstate. Along with supporting our end-users, you will have theopportunity to work cross-functionality where youll learn the businessfrom the ground up, gain insight into the critical functions of aSoftware-as-a-Service (SaaS) company, build transferable skills, exploreprofessional interests, and discover where you can have the greatestimpact. If youre interested in pursuing a career at a tech company but arentexactly sure where to start or what you want to do and you are positiveand tenacious, have exemplary communication, and a collaborative,team-oriented spirit, this is the role for you. Your career at Motuswill begin with thorough training to support end-users. Once yourfoundational knowledge is firm, you will move into Administratorsupport. This team member will support our West Coast customers and therefore thehours for this position are 8am PT - 5pm PT. Position Duties: Resolve and respond to customer requests and issues of varyingcomplexity via phone, email, and webchat efficiently and effectivelywithin established service levels. Delight client administrators with a positive, customer-centricapproach to question and issue resolution Lead customers\' expectations and experience in a way that resultsin high customer satisfaction. Manage, monitor, and record all customer cases, case updates, andongoing tasks in the Motus ticket management platform. Review and process customer forms and documentation when required. Assist the end-user support team if the business need arises andrequested. Serve as Subject Matter Expert (SME) on designated Motus productsand Motus Support tasks and processes. Liaise with the Product, Customer Success, and Enterprise AccountManagement teams as vital to ensure proactive and timely resolutionof end-user issues. Desired Skills & Experience: 0-3 years of customer support experience, preferably in a B2B, SaaSenvironment Exemplary verbal and written communication skills Fluent in French and/or Spanish (read, speak, and write) a plus Experience with Zendesk a plus Commitment to service ex\\ PI254894242 \\Motus is an Equal Opportunity Employer and does not discriminate againstany applicants for employment based on their race, color, religion, sex(including pregnancy, sexual orientation, or gender identity), nationalorigin, age, physical or mental disability, genetic information, veteranstatus, uniformed se vice member status, or any other status protectedby law.
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