F. Hoffmann-La Roche Gruppe
Organizational Change Manager - E2E Support Framework (Temporary)
F. Hoffmann-La Roche Gruppe, San Jose, California, United States, 95199
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
We advance science so that we all have more time with the people we love. The Opportunity: Roche Services & Solutions (RSS) aims to transform the way Roche operates. As a global organization of over 3,300 colleagues, we enable Roche to operate in a competitive and ever-changing business environment. As a member of the Enterprise Capabilities business line, you will report into the OCM Chapter Lead and have many opportunities to contribute to the business development while providing project and transformation services and solutions to partners across Roche. You will join the ASPIRE program, which is deploying a digital backbone (fueled by SAP S4/HANA and solutions) to Roche. As part of the ASPIRE End-To-End Support Framework (E2E SF) team, you will ensure globally consistent IT and Business support for requests and new product releases. This is a temporary position with a duration of 12 months. Responsibilities: Apply structured OCM methodologies (Prosci, Change First, etc.) to lead support teams successfully through the change journey in a data-driven manner. Align vision, values, and culture through targeted change efforts, sponsor commitment, leadership alignment, and stakeholder engagement. Accountable for the successful delivery of APAC Wave OCM activities/OCM execution aligned with OCM deployment framework/E2E SF roadmaps. Support localization of Wave OCM approach, plan, and timeline within guardrails. Collaborate with other Wave OCM individuals/teams for knowledge sharing and consistency. Own and drive the implementation of OCM plans, build an active change agent network, and work with project teams to identify and align success criteria, metrics, and KPIs for data-driven change within E2E SF and collaborate with its partners (Customer Success Management, GCX, or RSS Operations, etc). Who You Are: Academic background in social & behavioral sciences is preferred: (organizational) psychology, anthropology, sociology, cognitive & behavioral neuroscience, adult learning, marketing, communications, business or related field. 3-5 years experience related to OCM in ERP/SAP implementation projects or transformations in support organizations. Proven track record in developing OCM Wave delivery. Excellent at sensing organizational dynamics and trends. Proactively identifies opportunities to enhance relationships. Builds rapport quickly with internal and external partners. Bases tactics on data and is adopter-led. Comfortable working in a fast-paced, matrix environment. Outstanding verbal and written communication skills. Well organized, copes well under pressure, proactive, and goal-focused. Transparent, open, and sensitive to people’s needs. Collaborative, team-oriented with a focus on client service. Great listener, maintains credibility, and gains trust. Creative, delivers practical solutions, and offers well-researched ideas. Actively fosters a positive team spirit living Roche values and accountability. Relocation benefits are not available for this job posting. Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica. Roche is an Equal Opportunity Employer.
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We advance science so that we all have more time with the people we love. The Opportunity: Roche Services & Solutions (RSS) aims to transform the way Roche operates. As a global organization of over 3,300 colleagues, we enable Roche to operate in a competitive and ever-changing business environment. As a member of the Enterprise Capabilities business line, you will report into the OCM Chapter Lead and have many opportunities to contribute to the business development while providing project and transformation services and solutions to partners across Roche. You will join the ASPIRE program, which is deploying a digital backbone (fueled by SAP S4/HANA and solutions) to Roche. As part of the ASPIRE End-To-End Support Framework (E2E SF) team, you will ensure globally consistent IT and Business support for requests and new product releases. This is a temporary position with a duration of 12 months. Responsibilities: Apply structured OCM methodologies (Prosci, Change First, etc.) to lead support teams successfully through the change journey in a data-driven manner. Align vision, values, and culture through targeted change efforts, sponsor commitment, leadership alignment, and stakeholder engagement. Accountable for the successful delivery of APAC Wave OCM activities/OCM execution aligned with OCM deployment framework/E2E SF roadmaps. Support localization of Wave OCM approach, plan, and timeline within guardrails. Collaborate with other Wave OCM individuals/teams for knowledge sharing and consistency. Own and drive the implementation of OCM plans, build an active change agent network, and work with project teams to identify and align success criteria, metrics, and KPIs for data-driven change within E2E SF and collaborate with its partners (Customer Success Management, GCX, or RSS Operations, etc). Who You Are: Academic background in social & behavioral sciences is preferred: (organizational) psychology, anthropology, sociology, cognitive & behavioral neuroscience, adult learning, marketing, communications, business or related field. 3-5 years experience related to OCM in ERP/SAP implementation projects or transformations in support organizations. Proven track record in developing OCM Wave delivery. Excellent at sensing organizational dynamics and trends. Proactively identifies opportunities to enhance relationships. Builds rapport quickly with internal and external partners. Bases tactics on data and is adopter-led. Comfortable working in a fast-paced, matrix environment. Outstanding verbal and written communication skills. Well organized, copes well under pressure, proactive, and goal-focused. Transparent, open, and sensitive to people’s needs. Collaborative, team-oriented with a focus on client service. Great listener, maintains credibility, and gains trust. Creative, delivers practical solutions, and offers well-researched ideas. Actively fosters a positive team spirit living Roche values and accountability. Relocation benefits are not available for this job posting. Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica. Roche is an Equal Opportunity Employer.
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