Business Analyst Job at Illinois Institute of Technology in Chicago

Position Details Position Information Position Title Business Analyst Requisition # S01403P FLSA Exempt Location IIT-Mies Campus (MC), 10 West 35th St., Chicago Department Enterprise Systems GENERAL DESCRIPTION We are seeking a highly motivated and skilled Business Analyst to join the Enterprise Operations team of the Office of Technology (OTS). The Business Analyst (BA) will work collaboratively with faculty, staff, and IT departments to analyze, design, and implement solutions that support the institution's goals and improve operational efficiency. This role requires a proactive approach to problem-solving, with a focus on data-driven decision-making to enhance student and faculty experiences. The BA will drive strategic projects, ensure process alignment with institutional objectives, and serve as a bridge between stakeholders to support campus-wide digital transformation initiatives. COMMUNICATIONS This position requires exceptional communication and analytical skills. The Business Analyst will engage in written, verbal, and in-person communication with both internal and external stakeholders. They must effectively interpret business and technical requirements, translating them into clear, actionable insights for project teams and producing accurate, user-friendly documentation and reports. Attention to detail and the ability to convey complex information in an accessible format are essential for fostering collaboration and ensuring alignment with institutional goals. CUSTOMER SERVICE This role requires extensive collaboration with both internal and external stakeholders. Internally, the Business Analyst will work closely with departments such as IT, Academic Affairs, and Enrollment, as well as with senior leadership and faculty, to align projects with institutional objectives. Externally, the role may involve engaging with technology vendors, regulatory agencies, and accrediting organizations. The Business Analyst is expected to provide responsive and solutions-focused support through multiple communication channels, including email, phone/video conferencing, and project management systems, ensuring that stakeholder needs are met efficiently and effectively. Special Schedule Requirements N/A EEOC Statement Illinois Institute of Technology is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer dedicated to building a community of excellence, equity, inclusion and diversity. It is committed to fostering an inclusive environment and actively seeks applications from individuals of all backgrounds and identities regardless of race, color, sex, marital status, religion, national origin, disability, age, unfavorable discharge from the military, status as a protected veteran, sexual orientation including gender identity and expression, order of protection status, and/or genetic information. All qualified applicants will receive equal consideration for employment. Qualifications Education & Experience Bachelor's degree in Computer Science, Information Technology, Business Management, or a related field. 2-3 years of relevant experience in IT, business administration, or a related area. Knowledge & Skills Experience gathering and documenting business requirements, creating workflows, and supporting project management efforts. Ability to work independently with strong initiative and proactive problem-solving skills. Strong analytical and critical thinking abilities to assess business needs and develop effective, data-driven solutions. Excellent communication skills, both verbal and written, with the ability to translate complex information into clear, actionable insights for stakeholders at all levels. Collaborative mindset, working effectively across cross-functional teams including IT, operations, and business units. Highly detail-oriented, with a focus on delivering high-quality results in a timely and organized manner. Strong management skills, with the ability to plan, prioritize, and manage time effectively. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Project or similar project management tools. SUPERVISION & BUDGET AUTHORITY N/A Physical Environment and Requirements This is a hybrid position (Illinois, Indiana, Wisconsin, California). Prolonged use of computers and intensive keyboard use required. May require the ability to move computers and other equipment up to 20lbs. Certifications and Licenses List any certifications or licenses that are either required or helpful in performing the job, designating whether required or preferred. N/A Key Responsibilities Key Responsibility Requirements Gathering: Engage with stakeholders to identify, analyze, and document business requirements, processes, and challenges within administrative and academic departments. Percentage Of Time 30 Key Responsibility Process Improvement: Evaluate existing processes and recommend enhancements to improve service delivery and operational efficiency. Work on initiatives to streamline workflows, reduce redundancy, and optimize resource utilization. Percentage Of Time 20 Key Responsibility Project Management Support: Assist in planning, coordinating, and managing projects from initiation through implementation, including creating project documentation, timelines, and deliverables. Percentage Of Time 10 Key Responsibility Solution Design and Implementation: Collaborate with IT teams to design and implement software or system solutions that align with institutional needs. Act as a liaison to translate business needs into technical requirements. Percentage Of Time 10 Key Responsibility Change Management: Support change management activities by creating training materials, delivering workshops, and assisting with the adoption of new processes and technologies among end-users. Percentage Of Time 10 Key Responsibility Data Analysis and Reporting: Interpret institutional data to identify trends, inform decision-making, and support continuous improvement initiatives. Provide data insights that support student success, enrollment management, and retention strategies. Percentage Of Time 10 Key Responsibility Training: Develop and support training plans in collaboration with business owners as needed. Percentage Of Time 5 Key Responsibility Miscellaneous : Perform other duties as may be assigned. Percentage Of Time 5 Posting Information Work Hours Monday through Friday, 8:30 a.m.-5:00 p.m., additional hours as needed Position Category Full Time Posting Date 11/08/2024 Closing Date Posted Until Filled Yes Quicklink for Posting https://iit7.peopleadmin.com/postings/10902