Senior Business Analyst Job at GTT, LLC in Toronto

Job Title: Senior Business Analyst, E-Commerce & Omnichannel
Contract Duration: 6 Months
Pay range: C$65 - 75/hr
Location: Toronto, ON
Work Type: 100% Remote

Description:

• Process Analysis: Understand, document, and improve company-wide business processes in the e-commerce and omnichannel space.
• Requirements Gathering: Analyze, validate, formalize, and communicate business stakeholder requirements.
• Impact Assessment: Assess upstream and downstream implications of proposed changes on systems and processes.
• Optimization: Provide recommendations for optimizing systems, applications, and business processes.
• Project Management: Contribute to project monitoring by identifying key milestones, phases, and acceptance criteria.
• Stakeholder Alignment: Act as a liaison between stakeholders, product teams, and development teams.
• Agile Methodology: Assist product teams with creating and prioritizing user stories and defect reports, and participate in Agile ceremonies.
• Implementation Support: Assist and coach business users during the implementation and hypercare phases.
• Testing: Contribute to the definition of test strategies and scenarios, and support test execution with the QA team and stakeholders.
• Maintenance Support: Provide L2 support and contribute to error triaging exercises.

• Previous experience as a Business Analyst in the DTC (direct-to-customer) business domain with a strong focus on e-commerce.
• Deep understanding of standard processes, models, and KPIs related to omnichannel, e-commerce, and retail channels.
• Strong familiarity with e-commerce adjacent processes such as content management, product lifecycle management, order management, inventory management, and fulfillment.
• Experience in technology-oriented roles, digital transformation initiatives, or similar.
• Experience with Salesforce is a plus.
• Relevant education in Business Analysis or equivalent work experience is an asset.