JS Consulting is hiring: IT Specialist (Business/System Analyst) in Harrisburg

Job Title:- IT Specialist (Business/System Analyst)

Location:- Onsite Role (5-Days Onsite/Week) in Harrisburg, PA, 17130

Duration:- 6+ Months Contract to Hire (C2H)

Interview process:- Phone followed by Video.

JOB DESCRIPTION-:

Position Overview:

• Assist end-users with system solutions, enhancements, and issue resolution.
• Improve user support documentation and conduct small training sessions.
• Serve as a help desk operator and test application functionality.
• Eligible for right-to-hire after six months.

Key Responsibilities:

• Analysis: Collaborate with users to document and test system enhancements.
• Workday Coordination: Review and implement new Workday releases, update training materials.
• Documentation: Create user support guides and notifications.
• Training: Conduct individualized and group training sessions for all skill levels.
• Testing: Ensure enhancements meet requirements and do not impact existing functionality.
• User Support: Build strong relationships to understand user needs and workflows.
• Help Desk Support: Provide first-level problem determination and timely resolution.