Business Process/Operations Analyst Job at firstPRO, Inc in Philadelphia

Job Responsibilities:

• Oversee project elements of the business case, eliciting requirements, requirements analysis, communication, testing and training.

• Assist in the development and implementation of strategic and support plans.

• Assist with request for proposal (RFP) activities to deliver functional requirements, vendor scorecards, criteria & scoring results, demo scenarios and scoring results.

• Facilitate the collection and delivery of requirements, business/use cases, documentation, and test plans, cases, scripts, management, and approval.

• Support the execution of process improvement initiatives, creating process flow charts, value stream mapping and related documentation.

• Assist the creation and use of measurement activities required to report on project effectiveness, return on investment (ROI) and other success metrics.

• Assist in the project documentation management based on the needs of each project.

• Collaborate with stakeholders and project team members to improve the quality of project and program delivery.

• Assist in the education and promotion of related methodologies and processes to stakeholders across the institute.

• Perform on-going learning and training related to business analysis, project management and stakeholder activities.

Skills:

• Intermediate knowledge of Business Analysis Body of Knowledge guidelines (BABOK)

• Fundamental knowledge of Project Management Body of Knowledge guidelines (PMBOK)

• Fundamental knowledge of change management principles

• Fundamental knowledge of healthcare / research operations and systems

• Fundamental knowledge of risk management principles

• Advanced proficiency in business analysis techniques and principles.

• Advanced proficiency with office software (Microsoft Office) including word processing, spreadsheet, presentation, and diagramming software (Word, Excel, PowerPoint, Visio)

• Excellent verbal and written communications skills

• Excellent critical thinking / problem-solving skills

• Excellent customer service skills

• Excellent organizational skills

• Excellent presentation skills

• Ability to collaborate with stakeholders at all levels

• Ability to influence others to accomplish tasks outside of the direct span of control

Required Experience:

• Three (3) to Five (5) years of business analysis experience overseeing medium-to-large complex projects with increasing responsibilities.

• One (1) year of project management experience in small-to-medium initiatives.

• Previous experience in a healthcare, research, or academic related environment.

Required Education:

• Bachelor’s degree

• Preferred Education: Advanced degree in Healthcare, Healthcare IT, Business Administration, Management, or related field.