Security/ LP Agent Overnight Job at Sun Hill Properties Inc. in Los Angeles

JOB OVERVIEW:

We are seeking a detailed oriented Loss Prevention professional. They will be responsible for safeguarding, protecting the hotel property, assets, guests, visitors, employees, prevent theft and maintain a safe environment

Benefits:

• Salary $25.00-$26.00 per hr.
• Employee hotel discount, Complimentary car Parking(onsite)
• 401k 5% match, Paid Time off
• Vision Insurance, Dental and Medical insurance, FSA spending account
• Complimentary employee meals and Bus transit reimbursement

DUTIES AND RESPONSIBILITIES:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.

• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Participate in regular security drills and training sessions.
• Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with Hilton Universal City Hotel rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas. Assist with the implementation of strategies measure and protocols aimed at minimizing the risk of loss incidents within our hotel.
• Providing assistance to guests and employees, including helping with room access, providing directions, and assisting with medical needs
• Following key control guidelines and completing any training that is needed to ensure our electronic key system is functioning
• Providing excellent customer service to guests and team members and ready to go the extra mile when need
• Providing security for special events, including checking access passes, maintaining order, and directing traffic
• Maintain confidentiality of sensitive information.
• Make to insure that your on-the-job training is completed on a regular basis.
• Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system.

Qualifications and Requirements:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Knowledge of hotel policy and fire-safety procedures.
• Ability to operate handheld two-way radio and knowledge of ten codes.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Strong observational and problem-solving skills.
• Ability to remain calm under pressure.
• Physical fitness and the ability to perform patrols and respond to emergencies.
• Ability to work independently and as part of a team.
• Good judgment and decision-making skills.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to lift different items on a regular and continuing basis.
• You must be able to push and pull carts and equipment in the event of an emergency.

• Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel-on-hotel grounds on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX m

QUALIFICATION STANDARDS

Good judgment: The ability to react well in stressful situations

Education

High school or equivalent education preferred.

Experience

Minimum of one-year security related background required.

Licenses or Certificates

Ability to obtain and/or maintain any government required licenses, certificates or permits. Current CPR certification and First Aid training are required. Must have or be able to obtain a CA Guard License.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Hilton Universal City Hotel standards.

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.