Esp Services
Customer Success Manager
Esp Services, San Diego, California, United States, 92189
Bachelor’s degree , Associates Degree in Electronics or equivalent ASE-Vehicle electronics skills, or equivalent years of experienceMinimum 2-5 years of successful account management in a large account environment5-7 years of 12-24 volt installation experienceAbility to plan and schedule project goals, milestones, and deliverablesExcellent customer communication and customer service skillsComprehensive understanding of railway or transit operationsStrong problem identification, resolution, and root cause analysis skillsWorking knowledge of basic computer networking and Wi-Fi installation fundamentalsMust have a valid driver's license and reliable transportationResponsibilities
This multifaceted role ensures the seamless integration and ongoing success of our Solera program within the Transit/Bus & Rail industryAs the primary point of contact post-sale, the individual in this role will collaborate with clients to understand their unique objectives, tailor program approaches, and guarantee the optimal utilization of the Solera solutionAdditionally, they will play a crucial role in coordinating hardware equipment installation, maintenance, repair, and certification training activities with a focus on maintaining the highest quality standardsQuickly assess client requirements and tailor program approaches to fit each client's unique objectives with the Solera/ESP Services Safety programManage and maintain client relationships, ensuring overall client satisfaction and value realization from the Solera programDevelop and manage project plans based on client needs, ensuring program milestones and objectives are metAct as the client advocate within Solera, collaborating with internal teams to address client needs, future enhancements, and issue resolutionEnsure proper training of client leaders and effective adoption of the program for positive resultsDevelop and deliver effective onsite and web-based program trainingCoordinate efforts with various teams for the support infrastructure of assigned client accountsLead and perform on-site and/or Web-Ex PBET certification training, including vehicle hardware installation, repair, maintenance, and testingConduct site QC follow-up audits and proactive monitoring of maintenance and installation technicians to ensure Solera quality standardsCreate First Article/Vehicle Installation Specification Assessment (VSA) documentation and assist in the development of Train-the-Trainer’s Guide documentationAssist in defining equipment installation and maintenance best practices and requirements, ensuring adherence to quality controlsSalary and Schedule
Salary Range: $75,000-$90,000Schedule: Mon-Fri 8am-5pm with occasional over-timeCompany Description
ESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. With an approach of being the project solution for our customers, ESP has distinguished itself as the go-to source for the transit industry in the United States.Culture Statement
Your ability to work within our culture is critical for your success. If you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive.Accountability: See it, own it, solve it, do it. Become part of the solution.Respect others and their feelings.Act now. Ask the question “what else can I do?”Personal ownership and pride. Reject average. Show others that you care.Hold each other accountable.
#J-18808-Ljbffr
This multifaceted role ensures the seamless integration and ongoing success of our Solera program within the Transit/Bus & Rail industryAs the primary point of contact post-sale, the individual in this role will collaborate with clients to understand their unique objectives, tailor program approaches, and guarantee the optimal utilization of the Solera solutionAdditionally, they will play a crucial role in coordinating hardware equipment installation, maintenance, repair, and certification training activities with a focus on maintaining the highest quality standardsQuickly assess client requirements and tailor program approaches to fit each client's unique objectives with the Solera/ESP Services Safety programManage and maintain client relationships, ensuring overall client satisfaction and value realization from the Solera programDevelop and manage project plans based on client needs, ensuring program milestones and objectives are metAct as the client advocate within Solera, collaborating with internal teams to address client needs, future enhancements, and issue resolutionEnsure proper training of client leaders and effective adoption of the program for positive resultsDevelop and deliver effective onsite and web-based program trainingCoordinate efforts with various teams for the support infrastructure of assigned client accountsLead and perform on-site and/or Web-Ex PBET certification training, including vehicle hardware installation, repair, maintenance, and testingConduct site QC follow-up audits and proactive monitoring of maintenance and installation technicians to ensure Solera quality standardsCreate First Article/Vehicle Installation Specification Assessment (VSA) documentation and assist in the development of Train-the-Trainer’s Guide documentationAssist in defining equipment installation and maintenance best practices and requirements, ensuring adherence to quality controlsSalary and Schedule
Salary Range: $75,000-$90,000Schedule: Mon-Fri 8am-5pm with occasional over-timeCompany Description
ESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. With an approach of being the project solution for our customers, ESP has distinguished itself as the go-to source for the transit industry in the United States.Culture Statement
Your ability to work within our culture is critical for your success. If you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive.Accountability: See it, own it, solve it, do it. Become part of the solution.Respect others and their feelings.Act now. Ask the question “what else can I do?”Personal ownership and pride. Reject average. Show others that you care.Hold each other accountable.
#J-18808-Ljbffr