Intermediate Business Analyst - Quality Assurance Job at HexaQuEST Global, Inc.

Duties and Responsibilities: Business Analysis • Collaborate with product owners and other business stakeholders to elicit, analyze, and document business requirements. • Conduct interviews, workshops, and meetings to gather and validate requirements. • Translate business needs into functional specifications and user stories. • Create and maintain documentation such as process flows, use cases, and business rules in Confluence and SharePoint. • Assist in the development of wireframes and prototypes. • Log and manage tasks, user stories, and defects in Jira. • Work closely with the Salesforce Center of Excellence architect and developers to ensure clear understanding of requirements. Quality Assurance • Develop and execute test plans, test cases, and test scripts to ensure quality assurance in Salesforce applications. • Conduct functional, regression, and integration testing to identify defects and ensure adherence to requirements. • Collaborate with IT Salesforce Center of Excellence architect and developers to troubleshoot issues and verify fixes. • Perform usability testing to ensure user interface designs meet user needs. • Document and track defects and participate in defect triage meetings. • Contribute to the continuous improvement of QA processes and methodologies across EOE IT. • Foster a collaborative and positive team environment where empathy for and responsiveness to business stakeholders is key. Required Skills, Knowledge, and Abilities: • Bachelor's degree in business administration, information systems, computer science, or related field. • Demonstrated experience working with Salesforce as either an administrator or developer. • Proven experience (5 years or more) in business analysis and quality assurance roles. • Strong business analysis skills with the ability to gather, analyze, and document business requirements related to Salesforce implementations or enhancements. Experience in conducting stakeholder interviews, workshops, and requirement prioritization. • Solid understanding of quality assurance principles and methodologies, with experience in creating test plans, test cases, and executing tests within Salesforce environments. Familiarity with Salesforce-specific testing tools and processes. • Knowledge of Salesforce configuration options, including custom objects, fields, workflows, validation rules, and process builder. Ability to customize Salesforce solutions to meet business requirements without code. • Understanding of the Salesforce data model, data migration processes, and data integrity best practices. Experience in data cleansing, data loading, and managing data relationships within Salesforce. • Familiarity with Salesforce integration patterns, APIs, and middleware platforms for integrating Salesforce with other systems such as ERP, marketing automation, or legacy systems. • Ability to provide user training and support for Salesforce applications, including creating documentation, conducting training sessions, and addressing user inquiries and issues. • Experience working in Agile environments, participating in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Ability to adapt to changing requirements and priorities in iterative development cycles. • Excellent communication skills with the ability to collaborate effectively with crossfunctional teams including business stakeholders, developers, testers, and project managers. Ability to translate technical concepts into non-technical language and vice versa. • Proficiency in Jira, Confluence, GitHub, and M365 productivity software. Preferred Skills, Knowledge, and Abilities: • Proficiency in wireframing tools such as Figma or similar software. • Proficiency in Tableau and PowerBI. • Certification in Business Analysis (e.g., CBAP) or Quality Assurance (e.g., ISTQB). • Knowledge of SQL or other database querying languages.