Desktop Support Technician I

Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: 'Life's a Party, We're Makin' It Fun!' and 'So Much Fun It's Scary!' At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount Responsibilities The desktop support technician is responsible for delivering high-level support for end users. The individual will provide support for escalated issues, requiring more advanced troubleshooting and analysis. This person will have a deeper understanding of client systems and will be responsible for providing training and assistance to our temporary desktop support technicians. The ideal candidate will have a strong passion for new technologies, learning, and providing exceptional customer service to end-users. Install and configure VOIP phones, ensuring seamless communication infrastructure Administer Office 365, covering Exchange and Teams functionalities Develop and execute scripts to automate IT tasks and software deployments Oversee Windows update management, maintaining system integrity and security Maintain OS base images on the MDT server for streamlined deployment Govern user access process, granting permissions for key systems Create user documentation and conduct end-user training sessions Install and configure software and hardware across PC and Mac platforms Provide comprehensive support for personnel, addressing hardware, VPN, wireless networking, email, and printers Document support requests and resolutions meticulously in the ticketing system Collaborate with other IT departments to resolve end-user problems and access requests Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field; or one year related experience and/or training; or equivalent combination of education and experience Experience with Active directory and group management Familiarity with PowerShell and command line scripts preferred Experience performing basic tasks in Exchange Online, including creating/managing mailboxes Experience performing basic Teams administration tasks, including creating/managing Teams Experience supporting Windows 10 and Windows 11 desktop/laptops Experience supporting Mac OS and Jamf experience preferred Ability to work independently, in a fast paced environment