NSF
Account Manager II
NSF, Ann Arbor, Michigan, us, 48113
Job Description
NSF is a globally recognized organization for public health standards. We conduct testing, auditing, and certification, supported by accredited labs. Additionally, we provide top-tier consulting and training for brands and businesses. Currently, NSF is seeking an Account Manager II in our Food Equipment division. This role involves being the primary point of contact for our clients, ensuring excellent customer service, accurately scoping, and quoting projects, and effectively managing those projects through to certification.
#LI-EA1
Responsibilities
Manage client accounts that are medium in impact and complexity Provide education and consultation to clients regarding standards, regulations, and the audit process Handle requests for new product certifications and provide maintenance and revision services for existing clients and certified products Identify and suggest opportunities for process improvements Manage and maintain documentation and database systems for assigned clients and products Meet turnaround times, revenue targets, and project management metrics as assigned Identify and develop opportunities to grow the business within assigned client accounts Travel to tradeshows and client locations as assigned Qualifications
Bachelor's Degree 2-5 years of relevant account management or customer service experience Knowledge of NSF/ANSI Food Equipment Standards is preferred but not required Ability to work independently while being team oriented Self-starter with excellent time management and organization skills, with strong attention to detail Relevant experience and knowledge in Product Certification is preferred Experience in customer service and managing high-profile clients or key accounts is preferred Excellent verbal and written communication skills Proficient in Microsoft Office Suite
About Us
At NSF, our mission is to improve human and planet health by enabling safe food, clean water, and life-enhancing health technologies and products for millions of people around the world. We're a global leader in standards development, testing, auditing, certification, and knowledge-based solutions for the food, nutrition, water, and life sciences industries. We're passionate about our work because together, we have a broad impact on our world.
Our growing team of more than 3,000 team members provide services across all continents through our global offices and state-of-the-art laboratories, at our client sites, and from home offices. We're growing fast and expanding into new areas, and that's where you come in.
Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.
One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
About the Team
NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals.
Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.
NSF is a globally recognized organization for public health standards. We conduct testing, auditing, and certification, supported by accredited labs. Additionally, we provide top-tier consulting and training for brands and businesses. Currently, NSF is seeking an Account Manager II in our Food Equipment division. This role involves being the primary point of contact for our clients, ensuring excellent customer service, accurately scoping, and quoting projects, and effectively managing those projects through to certification.
#LI-EA1
Responsibilities
Manage client accounts that are medium in impact and complexity Provide education and consultation to clients regarding standards, regulations, and the audit process Handle requests for new product certifications and provide maintenance and revision services for existing clients and certified products Identify and suggest opportunities for process improvements Manage and maintain documentation and database systems for assigned clients and products Meet turnaround times, revenue targets, and project management metrics as assigned Identify and develop opportunities to grow the business within assigned client accounts Travel to tradeshows and client locations as assigned Qualifications
Bachelor's Degree 2-5 years of relevant account management or customer service experience Knowledge of NSF/ANSI Food Equipment Standards is preferred but not required Ability to work independently while being team oriented Self-starter with excellent time management and organization skills, with strong attention to detail Relevant experience and knowledge in Product Certification is preferred Experience in customer service and managing high-profile clients or key accounts is preferred Excellent verbal and written communication skills Proficient in Microsoft Office Suite
About Us
At NSF, our mission is to improve human and planet health by enabling safe food, clean water, and life-enhancing health technologies and products for millions of people around the world. We're a global leader in standards development, testing, auditing, certification, and knowledge-based solutions for the food, nutrition, water, and life sciences industries. We're passionate about our work because together, we have a broad impact on our world.
Our growing team of more than 3,000 team members provide services across all continents through our global offices and state-of-the-art laboratories, at our client sites, and from home offices. We're growing fast and expanding into new areas, and that's where you come in.
Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.
One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
About the Team
NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals.
Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.