Help Desk Analyst

About Us: We are a dynamic architecture and design firm focused on creating transformative spaces. We are looking for a proactive Help Desk Analyst to provide essential IT support, ensuring our teams technology runs smoothly across multiple offices. Key Responsibilities: Act as the primary contact for hardware, software, and network troubleshooting, providing prompt support to end users. Troubleshoot industry-specific software like Autodesk Revit, Bluebeam Revu, and Adobe Creative Suite. Manage user accounts, hardware setups, and software installations, ensuring secure configurations. Utilize Kaseya Datto for help desk ticketing, tracking, and resolving support requests. Assist in maintaining and troubleshooting printers, large-format plotters, and office equipment. Provide remote support via Datto RMM/Splashtop RDP and TeamViewer for employees across multiple locations. Collaborate with the IT team on cybersecurity best practices, including monitoring for potential threats and implementing security updates. Preferred Qualifications: 2+ years of IT support experience, ideally within an architecture or design firm. Proficiency with Windows and macOS operating systems. Experience with Kaseya Datto or similar help desk ticketing systems. Familiarity with Autodesk Revit, Bluebeam Revu, and Adobe Creative Suite. Basic networking skills, including VPN setup and Wi-Fi troubleshooting. Exposure to cybersecurity concepts and experience implementing security measures. Strong communication, problem-solving, and multitasking abilities. Why Youll Love Working Here: Join a creative, collaborative team working on exciting design projects. Exposure to innovative technology solutions and cybersecurity practices. Competitive salary, benefits package, and opportunities for career development.