AgreeYa Solutions
NetOps "NETWORK OPERATION CENTER"
AgreeYa Solutions, Phoenix, Arizona, United States, 85003
Position Description:
This position is responsible for network operation center (NOC) services including technical support, planning, forecasting, designing, project management, installation, monitoring and maintenance of the converged data/voice network. Skills Required:
Assists in the technical support, problem resolution, planning, and managing of the converged data/voice network that includes wired and wireless technologies. Interact with customers as the primary point of contact for the network operations team. Prioritize, triage, and assign tickets that have been routed to the network operations team for resolution. Monitors the network for unauthorized activities, maintains network security. Act as a primary interface with equipment vendors for resolving problems. Recognizes and identifies potential areas where existing policies and procedures require modification. Assists in development of new policies and procedures as necessary. Participates in procurement of RMA network equipment. Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the network. Experience Required:
Ability to communicate effectively with customers, management, staff and equipment vendors. •Knowledge of secure network switching/routing and layer 1 cabling. • Knowledge of research methods and techniques for networking solutions. • Knowledge of principles of business system analysis, including the analysis of procedures, equipment and methods. • Ability to quickly evaluate and resolve customer problems directly with customers. •Ability to analyze, interpret and present research findings Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors and users is crucial. Education Required:
Associates Degree in Computer Science, Information Technology, or a closely related field and one (1) year of experience with wide and local area networks including experience with common-carrier data network. • An equivalent combination of post-secondary education and job-related experience may substitute for the degree requirement on a year for year basis. Education Preferred:
Preferred Education and/or Experience: •Experience utilizing network management tools such as Solar Winds and Service Now. Preferred Training, Certifications and/or Other Special Requirements: CCNA. Additional Information:
Must be willing to work overtime and rotating shifts as required. AgreeYa Solutions is a leading global provider of software, solutions and services to small, medium and Fortune 100 organizations. Founded in 1999 and headquartered in Folsom, CA, AgreeYa has over 2,500 professionals helping clients across U.S, India, Mexico, and Singapore. Leveraging a technology-enabled, consultative approach and diverse talent, AgreeYa offers modern workplace, smart analytics, intelligent automation, AI/ML, cloud transformation, mobility and talent management solutions to deliver digital transformation to its clients. AgreeYa has received considerable recognition including certifications like Microsoft Solutions Partner and Cloud Solutions Provider, AICPA SOC 2 Type 2, SEI CMMI and ISO 9001:2015; and awards including 'Dream Company to Work For' and 'Best Employer Brand'. Follow us on LinkedIn , Facebook , and Twitter .
This position is responsible for network operation center (NOC) services including technical support, planning, forecasting, designing, project management, installation, monitoring and maintenance of the converged data/voice network. Skills Required:
Assists in the technical support, problem resolution, planning, and managing of the converged data/voice network that includes wired and wireless technologies. Interact with customers as the primary point of contact for the network operations team. Prioritize, triage, and assign tickets that have been routed to the network operations team for resolution. Monitors the network for unauthorized activities, maintains network security. Act as a primary interface with equipment vendors for resolving problems. Recognizes and identifies potential areas where existing policies and procedures require modification. Assists in development of new policies and procedures as necessary. Participates in procurement of RMA network equipment. Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the network. Experience Required:
Ability to communicate effectively with customers, management, staff and equipment vendors. •Knowledge of secure network switching/routing and layer 1 cabling. • Knowledge of research methods and techniques for networking solutions. • Knowledge of principles of business system analysis, including the analysis of procedures, equipment and methods. • Ability to quickly evaluate and resolve customer problems directly with customers. •Ability to analyze, interpret and present research findings Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors and users is crucial. Education Required:
Associates Degree in Computer Science, Information Technology, or a closely related field and one (1) year of experience with wide and local area networks including experience with common-carrier data network. • An equivalent combination of post-secondary education and job-related experience may substitute for the degree requirement on a year for year basis. Education Preferred:
Preferred Education and/or Experience: •Experience utilizing network management tools such as Solar Winds and Service Now. Preferred Training, Certifications and/or Other Special Requirements: CCNA. Additional Information:
Must be willing to work overtime and rotating shifts as required. AgreeYa Solutions is a leading global provider of software, solutions and services to small, medium and Fortune 100 organizations. Founded in 1999 and headquartered in Folsom, CA, AgreeYa has over 2,500 professionals helping clients across U.S, India, Mexico, and Singapore. Leveraging a technology-enabled, consultative approach and diverse talent, AgreeYa offers modern workplace, smart analytics, intelligent automation, AI/ML, cloud transformation, mobility and talent management solutions to deliver digital transformation to its clients. AgreeYa has received considerable recognition including certifications like Microsoft Solutions Partner and Cloud Solutions Provider, AICPA SOC 2 Type 2, SEI CMMI and ISO 9001:2015; and awards including 'Dream Company to Work For' and 'Best Employer Brand'. Follow us on LinkedIn , Facebook , and Twitter .