Tier II Helpdesk Specialist

Familiarity with rolling machines out. Setting up accounts and user settings within active directory Troubleshooting machines to make sure they are functioning properly. Experience troubleshooting network problems (understanding of TCP/IP, and DNS) Experience support Windows and Mac Windows 10, office 365 Mac Multiple versions (Nice to have) AV Support Experience Microsoft Office Prefer experience with 2013, 2016 as well as Office 365 Navigation and understanding of Active Directory users and computers Windows 7 and 10 experience. Mac OSX experience a plus. Imaging Systems Understanding of GPO and file permissions Ability to Troubleshoot applications commonly installed on Windows and Macs Comfort troubleshooting hardware of desktops and laptops including Dell, Lenovo and Apple Ability to troubleshoot network problems Understand TCP/IP and how a computer joins the network Internet troubleshooting such as understanding of DNS and traceroute Position will require ability to take phone calls, work at users desks and be able to physically move machines