MDVIP is hiring: Survey Representative - Seasonal in Boca Raton
MDVIP, Boca Raton, FL, US
Job Description
Through inbound and outbound calls, representatives conduct a multi-question survey with prospective members, establishing rapport quickly, in a positive and professional manner. This position is performed on-site in our Boca Raton corporate office. It is a temporary position with the opportunity to move into full-time employment with benefits.
- Effectively conducts scripted inbound and outbound telephone campaigns with MDVIP customers and prospects.
- Maintains a positive and professional demeanor during all contacts, and accurately dispositions each contact following the call.
- Performs specific tasks and projects as directed and maintains departmental performance expectations.
This job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Education / Experience / Knowledge:
High school diploma or general education degree (GED); and at least one year of customer service or volunteer experience that focuses on establishing rapport with others and obtaining relevant data. Associate degree is desirable, however not required. Related experience includes prior customer service in a call center environment, retail or hospitality, or general business / administrative experience.
Required skills include:
- Accurately types 45 words per minute.
- Ability to establish priorities, work independently, and manage call campaigns with little supervision.
- Ability to identify, handle and resolve recurring issues.
- Ability to organize and handle multiple tasks simultaneously.
- Knowledge of modern office procedures and methods including telephone communications, office systems, and organized record keeping.
- Bi-lingual or multi-lingual ability is highly desirable.
Corporate based roles:
As a corporate based role in Boca Raton, FL, employees are expected to work from the corporate office. At no time may work be performed, or computer systems accessed, from outside of the U.S.
If you are interested **Please go to https://careers-mdvip.icims.com/jobs/3489/survey-representative/job to complete your application**