Director of People First Operations

Job Title - Director of People First Operations
Reports To - Chief Financial Officer

What is TOOF?

The Other Ones Foundation (TOOF) is a nonprofit that offers extremely low-barrier work opportunities, case management, and humanitarian aid to people experiencing homelessness. TOOF offers several homeless services related programs which include the Esperanza Community Shelter, WorkForce First (WFF) program, and Going Home.

Diversity, Equity, Inclusion & Belonging

The Other Ones Foundation strives to nurture and empower an inclusive environment in which everyone is recognized, valued and respected for their contribution regardless of the color of their skin, their gender identity or gender expression, where they live or who they love. Leveraging the diversity of our organization is essential to our ability to strengthen the mission of our organization: The Other Ones Foundation transitions Austin's homeless neighbors into an engaged community through shelter, opportunity, and support.

Job Summary

The Director of People First Operations oversees & supports the overall strategic direction, planning, coordination, administration and evaluation of the Human Resources function at the Other Ones Foundation. The Director is responsible for developing and ensuring effective implementation of plans, systems, policies and processes for workforce planning, talent acquisition, talent management and development, employee engagement, legal compliance and record keeping, employee relations, total rewards (compensation and benefits), and payroll. This position works with the leadership team to create and support a people-centered workplace culture that is welcoming, energizing, and empowering to employees of all identities, communities, and experiences. While other organizations call it "human resources," we fundamentally don't believe people are "resources," and we cannot accomplish our mission without recognizing our employees, board members, and job candidates as People First, and making sure everyone on our team feels valued and significant.

Responsibilities:

Systems Development and Management

• Partner with the Leadership team to formulate, develop, implement, and evaluate an HR and Talent Management Strategy to achieve the organization's vision, mission, and goals. Regularly engage in direct communication with the leadership team on key human resource matters, and track and report on HR metrics such as employee retention, engagement, DEI progress, and workforce productivity to inform strategic decisions.
• Identify ways to increase staff retention and productivity, including strategies to enhance employee engagement, leadership and staff development, regular feedback and coaching, career pathways, and promoting a coherent organizational culture that positions TOOF as an "employer of choice."
• Lead the effective and efficient administration of performance management process, making sure that the organization's managers are equipped to engage in constructive and ongoing feedback and coaching, collaborate effectively when co-managing staff, and encourage staff to actively participate in identifying and addressing performance gaps.

Compliance and Legal Oversight

• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; review policies and practices to maintain compliance.
• Mitigate legal risk to the organization through proactive training and education, and processes for managing conflicts with and between employees, handling and investigating complaints of harassment/discrimination and other unjust practice allegations and grievances.
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

Staff Support & Satisfaction

• Regularly review compensation and benefits market data, monitor pay practices and proactively address issue, manage benefit broker resources and benefits enrollment process, manage leave administration and the payroll function.
• Build effective, positive relationships across TOOF''s departments and programs and respond to employee requests, questions, concerns, and suggestions.
• Design and oversee a system that supports employees throughout an inclusive and equitable employee life cycle, from hiring and onboarding to offboarding and other transitions.
• Sponsor and support the organization's staff advisory board.
• Perform other duties as assigned.

Supervisory Responsibilities

• Lead and collaborate with the PFO Team ensuring the daily operation & functionality of the department and the PFO Specialists (HR Generalists) are aligned with the strategic goals of the organization.
• Supervise and collaborate with the Training Coordinator to develop and execute a robust training program that meets the organization's needs. Ensure training resources are aligned with TOOF's strategic objectives and that ongoing training and development are a priority across all departments.
• Supervise and collaborate with the Professional Development Specialist to identify training and professional development needs while ensuring the employee support system in place is being equitably offered and facilitated to all TOOF team members.
• Supervise and collaborate with Accounting and the Payroll and Benefits Specialist ensuring payroll and benefit administration remain a continued focal point of support and continued improvement of the employee experience at TOOF.

Qualifications & Skills

• 8+ years of Human Resource Management experience required.
• Bachelor's degree in human resources or an additional 2 years of experience in Human Resources or related field
• SHRM certification preferred.
• Proficiency in Microsoft Office Suite and HR system applications, 2+ years of Trinet experience preferred.
• Experience supervising and developing staff.
• Proficiency in motivating others and problem solving
• Strong business acumen and leadership abilities.
• Outstanding judgement, sensitivity, and high discretion.
• Ability to provide thoughtful, progressive and strategic guidance.
• Ability to work collaboratively with co-workers and external partners.
• Ability to deliver services to a culturally and ethnically diverse population.
• Exceptional verbal, written and interpersonal communication skills.
• High professional standards and dedication to the organization's mission, vision & values