Donor Relations Officer - FT/Exempt/Oahu Based

HCF's Collaboration Philosophy
At the Hawai'i Community Foundation (HCF), we believe that an organization's team as a "whole is greater than the sum of its parts" (Aristotle). To us, this means that we are committed to be a collaborative 'ohana (family) that lives and actionizes our mission, respects and cares for each other, and innovates and learns together. We understand that we must rely upon all our individual strengths as we partner to provide excellent value and achieve effective results for our generous donors, community partners, and all of Hawai'i's people. We are excitedly looking forward to enhancing our team with the addition of a Donor Relations Officer.

Position Summary

Like all HCF team members and volunteers, the Donor Relations Officer exudes the heart and passion for HCF's mission: to inspire generosity, advocate for equity, forge connections and invest in community to create a better Hawai'i. Specifically, the Donor Relations Officer is a key member of a comprehensive donor relations program within the Development and Donor Relations (DDR) department that enhances the donor experience, promotes engagement, and ensures that gifts are used in a timely and appropriate manner.

Working with the Senior Director of Donor Relations, this position stewards and responds to the needs of donors and provides the finest donor experience to ensure donors feel appreciated, connected, and informed as to their giving. This is a crucial and core service of the Foundation, requiring excellent donor relations skills, accuracy, and reliability.

Essential Position Responsibilities

Key responsibilities fall within primary areas of focus and are as follows.

Strategic Donor Stewardship

• Participate in the DDR-wide operating plan for Donor Relations and Donor Services to develop and implement a strategic donor stewardship plan that appropriately acknowledges and stewards all gifts and recognizes and engages donors with a strong emphasis on major gifts.
• In collaboration with other members of the team, implement strategies to enable a high-quality donor experience through responsive, proactive and efficient donor service and engagement, including communications, reporting and operational processes.
• In collaboration with other members of the team, design and manage various communications and events to engage and inform donors, clients, prospects, and professional advisors.
• Coordinate site visits and organize events and convenings in response to donor inquiry and engagement.
• Support development team and relationship leads to respond to donor inquiries and requests for information.
• Use best practices and stay current with industry trends to deliver the best services for our donors.
• Collaborate with all members of DDR to create holistic service to donors at HCF.

Fund Administration

• Ensure compliance with fund administration policies and best practices in stewardship procedures and standards.
• Demonstrate proficiency of all aspects of the CRM database, including but not limited to data entry and report generation, with the ability to manipulate data and create reports and mailing lists, record all gift information and maintain communication records with donors.
• Document and maintain donor and client contact information to keep the CRM database accurate and current.
• Maintain accurate and current fund records in database including tracking and reporting donor engagement.
• Collaborate with other departments to ensure accurate fund reporting in writing and/or by personal interaction with the donor.
• Conduct ongoing analysis of donor engagement to ensure donors are receiving effective, appropriate, and engaging stewardship.

Donor Engagement and Gift Impact

• Ensure donor groups are included in all appropriate communication, acknowledgement, and engagement activity at the Foundation.
• Facilitate internal collaboration on development of digital and print communication opportunities to connect with donors.
• Oversee reporting to scholarship fund donors.
• Participate in stewardship policy and practice to ensure donor funds are spent appropriately and donors are kept well-informed about the use and impact of their gifts.

HCF and Community Knowledge

• Develop knowledge and awareness on community issues, nonprofit organizations, and community leaders as they relate to HCF's priorities.
• Respond to inquiries from the public and non-profit organizations.

Other Responsibilities

• Serve as a knowledgeable and collaborative representative of HCF in the community.
• Partner collaboratively with other staff members to ensure effective outcomes.
• Perform other tasks as assigned.

Position Requirements

HCF believes in ensuring that our team members can thrive in their positions. Accordingly, the Donor Relations Officer must possess the following knowledge, skills, abilities, experience, and education:

• Bachelor's degree from an accredited institution required
• Minimum three years in direct and varied areas of stewardship, development or alumni relations required
• Demonstrated skills, knowledge and experience in the design and execution of stewardship and donor relations activities required
• Exceptional interpersonal skills including the ability to communicate effectively with varied constituents including government officials, business and nonprofit leaders, and donors required
• Ability to be extremely discreet in working with or having knowledge of sensitive or confidential information related to client and donor information, relationships, and funds required
• Ability to compose professional level correspondence including the ability to synthesize information and compose clear and effective materials with excellent proofreading skills and command of language, grammar, spelling, and punctuation required
• High proficiency in project management, attention to detail, ability to quickly understand and remember details about donors and projects to which they are assigned, prioritization of work and organizational skills required
• High proficiency with Microsoft Office, specifically Word and Excel, database software and spreadsheet programs, email, and Internet applications required
• High level of competency in computer programs, web-based content management systems and applications, and digital/social media platforms preferred
• Self-motivated strategic thinker with a proven record working independently and achieving results preferred
• Capable of thriving in a highly collaborative and flexible organization with an appreciation and respect for colleagues of diverse backgrounds and perspectives and an enthusiasm to continually shift and evolve to meet the needs of the community, clients, and donors preferred

Work Environment, Physical, and Mental Demands

• Works under regular office conditions with the ability to work remotely for extended periods of time
• General office hours are Monday through Friday, 8:00 am to 5:00 pm, with flexibility per needs of the business
• Required to travel as needed
• Ability to operate general office equipment including computer, copier, printers, etc.
• Ability to lift, carry, push, pull, up to 25 lbs. of general office material or equipment