Ocean Export

Scope of the Ocean Export Position Ensure the timely and accurate movement of freight and information while delivering excellent customer service in the Ocean Export Department.

Key Responsibilities of the Ocean Export Position

• Perform accurate and timely data entry into the operational system
• Track and trace Ocean Export shipments, providing regular reports
• Ensure compliance with internal, external, and government regulations
• Optimize operational efficiency and productivity through best practices
• Maintain and update customer standard operating procedures (DLSOPs)
• Manage overseas communications with timely responses to internal and external inquiries
• Escalate issues to management when necessary

Freight Process

• Receive and prepare shipment documents
• Route, process, and monitor shipments
• Secure bookings with ocean carriers or gateways
• Coordinate truckers/dray providers to meet customer requirements
• Handle export customs filings
• Process files according to SOPs
• Execute billing and shipment status notifications, including delay/roll notices

Qualifications

• Bachelor's degree or equivalent experience
• Knowledge of the global logistics industry
• Strong interpersonal and communication skills
• Proactive with excellent organizational abilities
• Proficient in MS Excel, Word, and Outlook
• Fluent in English