Senior IT Systems Engineer

Remote (USA) / San Francisco, CAEngineering /Full Time /RemoteAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures. Join us in shaping the future of hospitality!About the RoleCanary Technologies is hiring a Senior IT Systems Engineer to join our Engineering team and enable our next phase of growth. This role requires a strong background in IT systems as we work to improve Canary's systems and processes, in our efforts to scale the company. As an additional perk, you can be fully remote!ResponsibilitiesServe as the primary IT point of contact and an escalation pointEstablish working relationships with internal teams to understand, prioritize, and effectively deliver IT support requests and projectsReview and delegate high priority requests as requiredTroubleshoot and identify the root cause of complicated software and hardware issues to prevent repetitionEstablish processes and metrics to help identify areas of improvement, as well as celebrate the great work being donePerform hands-on fixes at the desktop level; installing and upgrading software and configuring systems and applications in collaboration with other IT team membersManage user access related to the onboarding and offboarding of team membersDeliver new hire IT orientationDevelop and contribute to knowledge base articles for end user referenceManage IT asset inventory and lifecycle management programQualificationsMinimum of 6 years of experience in IT systems engineeringProficiency in system design, implementation, and troubleshooting across various IT environmentsExperience in a high growth organization or startup environmentStrong knowledge of server and network infrastructure, including hardware, software, and cloud technologies such as Google Workspace, Google Cloud, Amazon Web ServicesExperienced with Apple and Microsoft Windows operating systems, hardware, and softwarePrevious experience administering identity providersPrevious experience in managing and administering a centralized MDM solutionContinuously improve Canary’s security postureWillingness to travel to remote sites as required$160,000 - $180,000 a yearWe also work hard to ensure Canary is a fun and exciting place to work. Here are some of the additional benefitsCanary Days:  As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.  Spend time working with the team in their office, and use the rest of your time exploring a new city!Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.