Product Strategy & Operations Manager

New York, NY / San Francisco, CAProduct /Full Time /HybridAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures. Join us in shaping the future of hospitality!About the RoleCanary is at the forefront of providing tipping technology to the hospitality industry. With our innovative solutions, we empower hotels to seamlessly implement digital tipping, revolutionizing the way guests show appreciation for exceptional service. Our cutting-edge platform not only ensures that hotel staff receive fair compensation, but also enhances the overall guest experience. With our industry expertise and commitment to delivering high-quality solutions, we have established ourselves as the go-to provider for tipping technology in hotels worldwide.As the Product Strategy & Operations Manager for Digital Tipping, you will play a pivotal role in driving the success and growth of our product portfolio. You will be responsible for developing and executing strategies to ensure our products meet the evolving needs of the Hospitality Industry. You will collaborate closely with cross-functional teams, including product development, marketing, and customer success, to drive product excellence and operational efficiency. This role is ideal for a dynamic, data-driven individual who excels at balancing strategic thinking with operational execution. This role requires someone who can roll up their sleeves and get the job done. Though analysis will be important. Someone who is successful at this role will focus on execution more than anything else, with an intense bias for action.ResponsibilitiesProduct Strategy Development: Collaborate with the leadership team to define and refine product strategies, considering market trends, customer feedback, and business goals.Conduct market research and competitive analysis to identify opportunities and threats.Develop a deep understanding of the Hospitality Industry and its evolving needs.Product Operations: Oversee product deployment and implementation processes, ensuring seamless onboarding for customers.Collaborate with customer success and support teams to monitor product performance and gather user feedback.Identify and address operational bottlenecks to improve product efficiency.Work directly with hotel staff to understand their experience with the Digital Tipping product and how we can further improve performance.Cross-functional Collaboration: Foster strong relationships with product development, marketing, and sales teams to ensure alignment on product goals and messaging.Act as a bridge between technical and non-technical teams, translating customer needs into actionable product requirements.Performance Metrics: Define and track key performance indicators (KPIs) for product success.Use data and analytics to measure product performance, identify areas for improvement, and drive product optimization.QualificationsProven experience in product management, strategy, or operations, ideally within the software or technology industry and with a focus on B2B SaaS products.Strong analytical and problem-solving skills, with a keen ability to leverage data to make informed decisions.Excellent communication and collaboration skills to work effectively with cross-functional teams.A customer-centric mindset.Experience with agile development methodologies and product management tools is a plus*Proficiency in Spanish is not required but is considered a plus*BenefitsHealth Care Plan (Medical, Dental and Vision)Paid Time Off (Vacation, Sick & Public Holidays) and Canary DaysStock Option PlanFlexibility to visit and travel to our offices (San Francisco or Dallas)Paid Parental LeaveDiscount on Canary hotelsA diverse, world-wide teamWe also work hard to ensure Canary is a fun and exciting place to work. Here are some of the additional benefitsCanary Days:  As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.  Spend time working with the team in their office, and use the rest of your time exploring a new city!Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.