Job Dispatcher

Job Announcement

Job Dispatcher

Position: Labor Rights Organizer

Program: Worker Rights Program

Reports to: Worker Rights Program Co-Director

Compensation: $21.54, full-time commensurate with experience. Benefits include medical, dental, vision, acupuncture, mental health Teladoc, Long term disabilities, and Life insurance; generous vacation, sick leave, winter recess, and holidays; Pre-tax Flexible Spending Account, commuter benefits, and 403(b).

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To Apply: Resumes submitted without a cover letter will not be considered.

Deadline: Interviews conducted on a rolling basis until position is filled.

About the Organization:

Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

Position Description:

The Worker Rights Program unites, empowers, and organizes with immigrant workers for dignified work, fair pay, health and safety in the workplace. Workers organize in two collectives, one of men (the Day Labor Program) and one of women (La Colectiva de Mujeres), to build collective power, develop skills, and access dignified work. We are seeking a Full-time Jobs Dispatcher to work with the dispatch team coordinator and site coordinator.

This position is part of a team that operates the workplace and is aimed at transforming the lives of low-income immigrant workers, ensuring for them decent work, fair pay, and therefore, economic sustainability. These and these workers are later formed as leaders who promote the dignity of their work and transform the industries in which they work. The Assistant Work Coordinator deals directly with employers and workers on a daily basis and has the following responsibilities.

The Worker Rights Program, a program of Mission Action, was established in 1991 to protect the rights of immigrant and mixed status workers in the informal economy, primarily day laborers and domestic workers. The program combines outreach, organization, leadership development, advocacy and direct services to expand workers' rights and develop the political power of day laborers and domestic workers. DLP/WC are co-founders and leaders of the National Network of Day laborers Organization (NDLON), the National Alliance of Home Workers (NDWA), the Progressive Workers Alliance, the California Household Workers Coalition (CDWC), Jobs with Justice and San Francisco Rising, among others.

A Dispatcher, or Communications Dispatcher, answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units' routes to prioritize and organize their schedules.

Key Responsibilities:

• Prepare daily work schedule.
• Receive and track requests for work from phone calls, emails, and other methods of communication by employers (clients).
• Communicate clearly with clients and members, supervisor, staff, and emergency personnel to solve problems or respond to requests needed
• Prepare job orders and dispatch jobs to available members, monitoring the satisfaction of both parties.
• Assist members with directions to the work site and systems of transportation needed to arrive on time - (set up members for success)
• Maintain regular and clear communication with clients to recover feedback, assist in clarification of communication between members and clients.
• Use telephones, text messages or email to contact members, supervisors, clients, or emergency personnel
• Place opened job orders in dispatch tracker for dispatch coordinator to be able to support in dispatch of job orders
• Review any pending or open job orders to secure dispatch and close all orders appropriately
• Participate in the implementation of other strategies to increase the work of day laborers and domestic workers.
• Schedule follow up "check-in" calls with clients to build customer service and tend to service needs.
• Maintain regular communication with dispatch coordinator to keep up to date with relevant information to be shared with clients and program membership.
• Keep a clean and well-organized workspace with relevant information at hand to be able to respond to clients' and membership's needs.
• Document all work accomplished as well as data that will allow the program to improve its customer service, member assistance and increased employment opportunities
• Update customer database with complete and accurate information for evaluation process and satisfaction of members and clients.
• Assist in reporting process with relevant data from dispatch center.
• Participate actively in team building exercises and activities aimed at improving collaboration and performance
• Participate in team evaluation and supervision sessions
• Other responsibilities that will be required.

Other Organizational Duties:

• Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
• Commit yourself to treating each community member with respect and dignity.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco, highly desired.
• Demonstrated experience with word processing, excel, word and general knowledge of computer systems
• Agile with internet and Demonstrated commitment to social justice and an understanding of the challenges facing immigrant communities, communities of color, and low-income residents.
• Demonstrated experience working collaboratively with diverse constituents. Comfort with working in a multiracial, multi-lingual, multi-gender, and multigenerational coalition space.
• Experience with crisis intervention and trauma informed services and programming.
• Demonstrated experience working and building trust with low-income immigrant families/individual.
• Demonstrated understanding of the strengths, needs, and nuances of the daily life experience of Day Laborers and Domestic Workers.
• Well-developed communication skills.
• Strong analytical, writing, and organizational skills, as well as a keen attention to detail.
• Ability to learn quickly and have an interest in developing a variety of new skills.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work both autonomously and with groups.
• Bilingual: spoken and written in Spanish/English
• Availability to work some mornings, afternoons and weekends.

Mission Action (www.dscs.org) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.