Home Care Scheduler
Advantage Senior Care, Indianapolis, IN, United States
Benefits/Perks
Flexible Scheduling
Competitive Compensation
Careers Advancement
Job Summary
We are seeking a Home Care Scheduler to join our team. In this role, you will collect, manage, and report on the scheduling information. This is an important position that allows us to provide comprehensive and consistent patient care by coordinating medical and health services. The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills.
Responsibilities
Coordinate internal and external staffing needs
Assign caregivers to scheduled client shifts
Use cloud-based scheduling software
Maintain an up-to-date list of on-call and backup staff and use to secure last-minute coverage
Communicate with caregivers regarding any updates or changes to their schedule
Communicate with managers and clients to inform them of any schedule or staffing changes
Assist in the hiring, training, and management of new staff
Update daily schedules
Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.
Contributes to team effort by accomplishing related results as needed.
Maintains customer confidence and protects operations by keeping information confidential.
Qualifications
High school diploma or GED
Previous experience as a Home Care Scheduler or in a similar position is preferred
Highly organized with attention to detail
Comfortable with Microsoft Office and other computer programs
Ability to multitask and prioritize projects
Excellent customer service and interpersonal skills
Professionalism, confidentiality, and organization
Scheduling
Microsoft Office skills
Typing