HighGround
MITIGATION MANAGER
HighGround, Bradenton, FL
Position Overview:
The Mitigation Manager plays a pivotal role within our organization, overseeing a dedicated team responsible for handling every aspect of water damage restoration projects in our 24/7 operation. This includes job intake with homeowners, in-home estimating, sales, and on-site technicians performing equipment setup and light demolition, all aimed at delivering efficient and high-quality restoration services.
Key Responsibilities:
1. Team Leadership:
- Supervise and guide a multifaceted team of mitigation professionals, including job intake, estimators, sales, and technicians.
- Foster a collaborative and results-oriented team environment.
2. Project Management:
- Manage and coordinate the entire mitigation process, from initial job intake to remediation.
- Develop project plans, schedules, and budgets to ensure timely and efficient project completion.
3. Customer Satisfaction:
- Maintain a customer-centric focus throughout the mitigation process.
- Address customer concerns and provide regular updates to ensure exceptional client satisfaction.
4. Resource Allocation:
- Effectively allocate resources, including equipment, materials, and personnel, to optimize project performance in a 24/7 operation.
- Monitor inventory of equipment and supplies.
5. Quality Assurance:
- Ensure adherence to the highest industry standards and company policies in all mitigation projects.
- Conduct regular inspections and quality checks to maintain excellence in service delivery.
6. Sales and Estimation:
- Collaborate with in-home estimating and sales professionals to secure projects.
- Support the development of accurate project estimates.
7. Compliance and Reporting:
- Stay updated on local, state, and federal regulations relevant to water restoration.
- Ensure all projects adhere to environmental and safety regulations.
- Maintain comprehensive project records and submit detailed reports on project progress, financials, and outcomes.
8. On-Call Responsibilities:
- Be available for on-call duties to respond to emergency situations and ensure the continuous operation of our 24/7 service.
Qualifications:
- Bachelor's degree in a related field or equivalent work experience.
- 5+ years of experience in water restoration, with a successful track record in mitigation management.
- Strong leadership and communication skills.
- Proficiency in project management software and Microsoft Office Suite.
- Ability to excel in a fast-paced, high-pressure 24/7 environment.
- Valid driver's license.
- Must have IICRC certification.
- Previous experience managing a team of direct reports (preferred).
- 3-5 years of previous restoration experience.
Benefits:
The Mitigation Manager plays a pivotal role within our organization, overseeing a dedicated team responsible for handling every aspect of water damage restoration projects in our 24/7 operation. This includes job intake with homeowners, in-home estimating, sales, and on-site technicians performing equipment setup and light demolition, all aimed at delivering efficient and high-quality restoration services.
Key Responsibilities:
1. Team Leadership:
- Supervise and guide a multifaceted team of mitigation professionals, including job intake, estimators, sales, and technicians.
- Foster a collaborative and results-oriented team environment.
2. Project Management:
- Manage and coordinate the entire mitigation process, from initial job intake to remediation.
- Develop project plans, schedules, and budgets to ensure timely and efficient project completion.
3. Customer Satisfaction:
- Maintain a customer-centric focus throughout the mitigation process.
- Address customer concerns and provide regular updates to ensure exceptional client satisfaction.
4. Resource Allocation:
- Effectively allocate resources, including equipment, materials, and personnel, to optimize project performance in a 24/7 operation.
- Monitor inventory of equipment and supplies.
5. Quality Assurance:
- Ensure adherence to the highest industry standards and company policies in all mitigation projects.
- Conduct regular inspections and quality checks to maintain excellence in service delivery.
6. Sales and Estimation:
- Collaborate with in-home estimating and sales professionals to secure projects.
- Support the development of accurate project estimates.
7. Compliance and Reporting:
- Stay updated on local, state, and federal regulations relevant to water restoration.
- Ensure all projects adhere to environmental and safety regulations.
- Maintain comprehensive project records and submit detailed reports on project progress, financials, and outcomes.
8. On-Call Responsibilities:
- Be available for on-call duties to respond to emergency situations and ensure the continuous operation of our 24/7 service.
Qualifications:
- Bachelor's degree in a related field or equivalent work experience.
- 5+ years of experience in water restoration, with a successful track record in mitigation management.
- Strong leadership and communication skills.
- Proficiency in project management software and Microsoft Office Suite.
- Ability to excel in a fast-paced, high-pressure 24/7 environment.
- Valid driver's license.
- Must have IICRC certification.
- Previous experience managing a team of direct reports (preferred).
- 3-5 years of previous restoration experience.
Benefits:
- Health, dental, and vision insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.