International SEVIS & CRM Manager

Salary: $4,291.66 Monthly

Location : UCMO - Warrensburg, MO

Job Type: Non-Exempt Staff Full Time

Job Number: 997050

Division: International Student Services

Opening Date: 11/04/2024

Description

The International SEVIS & CRM Manager will support the International Student Services (ISS) office's Admissions and International Advising through system management; data reporting, integrity, and processing of the SEVIS system and Slate (CRM) systems. Work responsibilities will focus primarily on F-1 and J-1 students, to include helping with workflow issues, training staff, managing rolls for staff in the CRM, creating/modifying email templates, developing enrollment management workflows, data management, application development, and application implementations. And assisting with batch processing, reporting, check-in, and records updating in SEVIS.
Examples of Duties

System Oversight & Management - 50%

• Develop and manage daily functions o fCRM recruitment and retention solution which include but are not limited to event management, communications and campaigns, web forms, email marketing, enrollment management workflows, communication channels, early alert workflows, advising, and planning.
• Manage new and continuing F-1 and J-1 student batches from Slate to SEVIS.
• Manage SEVIS- and Slate-related database maintenance and data clean-up services as needed (duplicate records, data inconsistencies, archiving, etc.).
• Assist student SEVIS Manager and Director of International Services Systems with new student SEVIS registration.
• Perform system audits to ensure the integrity and consistency of data in Slate and campus databases with SEVIS data and manage the correction of any inconsistent data.
• Maintain and update International Student Services webpages in coordination with IMC and other ISS staff; integrate website functionality with CRM and other technology
• platforms.
• Responsible for updating, maintaining and documenting the software configurations including updates, managing requests for enhancements, field changes, settings, etc.
• Work with the Director and Assistant Director to address in-office and campus-wide projects

Regulatory Compliance & Communication - 20%

• Monitor effectiveness, timing and integrity of all recruitment and retention communications.
• Serve as a primary manager and internal expert ofCRMrecruitment and retention solutions and act as the main point of contact for vendor.
• Provide leadership and collaborate with departments and cross-functional teams to develop continually evaluate, and improve business processes and overallCRMinitiatives.
• Act as a Designated School Official (DSO) and Alternate Responsible Officer (ARO).
• Assist in monitoring international student and scholar compliance with government regulations.
• Assist with monitoringSEVISand Slate alerts for students and scholars.
• Co-leadSEVISregistration andSEVISvalidation processes at the beginning of each semester.
• AssistPDSOwith reports and information needed for I-17 recertification and updates.

Reporting and Data Management - 20%

• Build yearly updates, additions including programs, requirements, communication plan changes, assignment rules. Work with IT staff on integration of data and establish strategies for shared data integrity.
• Understand and effectively utilize reporting tools to fulfill institutional reporting needs for enrollment management and student status and compliance.
• Serve on various cross-departmental teams to ensure the CRM is appropriately designed to support data and systems across campus, improve level of understanding of institutional data and processes and to improve technical and data management skills

Professional Development and Training - 10%

• Remain current with SEVIS-related and regulatory updates pertaining to international students and scholars to ensure institutional compliance.
• Stay active in professional development networks to keep current on innovations related to recruitment and retention solutions.
• Other duties as assigned by the Director or Assistant Director

Typical Qualifications

Education:

• Bachelors degree in Business, Database Management, Humanities, or related field required

Education may be substituted for experience or experience may be substituted for education. Note that equivalencies are based on the following: AA = 2 years experience; BA/BS = 4 years experience.

Experience:

• 2 years experience working with CRM in higher education or content management system and relevant web application systems preferably with recruitment and admissions required.
• Ability to effectively communicate in person and in writing required.
• Experience gathering, analyzing and interpreting data to produce reports preferred.
• Experience working with SEVIS in an international student office preferred.

Supplemental Information

This position works Monday-Friday 8:00 am -5:00 pm

Special Instructions:

Full-time benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.

Our faculty and staff are the university's most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.

Highlights from UCM's total rewards package for full-time employees include:

• 28.75% (staff) and 6% (faculty) defined retirement contribution, paid by the university;
  
• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;
  
• Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;
  
• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;
  
• Available Health and Dependent Flexible Spending Accounts;
  
• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;
  
• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.
  
• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.
  
• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.
  
• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;
  
• UCM offers an Employee Discount Program through Working Advantage.

To learn more about the wonderful benefits available as a University of Central Missouri employee, visit our !

01

Do you have a Bachelor's degree or higher in Business, Database Management, Humanities, or a related field?

• Yes
• No

Required Question