Branch Unit Manager

About MFE Inspection Solutions:

MFE Inspection Solutions is a leading provider of advanced inspection solutions, including equipment rental, sales, repair, training, and calibration. With a strong focus on innovation and customer service, we specialize in Non-Destructive Testing (NDT), Remote Visual Inspection (RVI), and environmental tools, incorporating the latest technologies such as robotics and drones. Our mission is to deliver comprehensive inspection solutions that enhance safety, efficiency, and quality across various industries.

Position Overview:

The Branch Unit Manager will oversee all aspects of branch operations, ensuring efficient and effective service delivery, customer satisfaction, and business growth. This role requires a strategic leader with strong business acumen, excellent managerial skills, and a commitment to upholding the highest standards of quality and safety in inspection solutions.

Key Responsibilities:

1. Branch Operations Management:
   • Oversee daily operations of the branch, including equipment rental, sales, repair, training, and calibration services.
   • Ensure compliance with company policies, industry standards, and safety regulations.
   • Manage inventory levels and ensure the availability of equipment and tools for customer needs.
2. Business Development:
   • Develop and implement strategies to drive business growth and expand market presence within the region.
   • Identify new business opportunities, build relationships with key clients, and negotiate contracts.
   • Collaborate with the sales team to achieve sales targets and maximize revenue.
3. Customer Service:
   • Ensure exceptional customer service by addressing client inquiries, resolving issues, and maintaining strong client relationships.
   • Monitor customer feedback and implement improvements to enhance service quality.
4. Team Leadership:
   • Lead, coach, and develop a high-performing team of professionals, including technicians, sales representatives, and support staff.
   • Conduct regular performance reviews, provide feedback, and identify training needs.
   • Foster a positive and collaborative work environment that promotes teamwork and employee engagement.
5. Financial Management:
   • Prepare and manage the branch budget, including forecasting, expense control, and financial reporting.
   • Analyze financial performance and implement measures to achieve profitability goals.
   • Ensure accurate and timely billing, invoicing, and collection processes.
6. Quality Assurance:
   • Maintain the highest standards of quality in all branch operations, including equipment maintenance and service delivery.
   • Implement and monitor quality control processes to ensure compliance with industry standards and client specifications.

Qualifications:

• Bachelor's degree in Business Administration, Engineering, or a related field; or equivalent experience.
• Minimum of 5 years of experience in a managerial role, experience within the inspection, NDT, or industrial services industry strongly preferred.
• Strong leadership and team management skills with a proven track record of mentoring a team and driving business growth.
• Excellent communication (written and verbal), negotiation, and interpersonal skills.
• Solid understanding of financial management; forecasting and budgeting including the knowledge to apply profit and loss.
• Foundational understanding of business operations to analyze data, identify trends, and make informed decisions.
• Knowledge of industry regulations, safety standards, and quality control processes.
• Proficiency in using business management software and tools.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and career advancement.
• Collaborative and dynamic work environment.