Branch Manager - Tri State Region (WV, KY, OH) Full Time

IRISNDT is currently seeking an experienced local Branch Manager to provide operational support to the Tri-State area! We offer competitive pay, full benefits, and 401k w/ company match.

Position Overview:

The Branch Manager will oversee all aspects of the day-to-day branch operations, ensuring efficient and effective service delivery, project management, employee engagement and customer satisfaction. These responsibilities include developing business plans, attaining goals and revenue growth. This role requires an experienced and strategic leader with strong business acumen, excellent managerial skills, and a commitment to upholding the highest standards of quality and safety in inspection solutions. Priority consideration for management experience with a minimum of 5 years promoting operations and sales skillset. Industrial Non-Destructive Testing (NDT), RVI, Environmental or Industrial Drone and Robotics experience across various industries strongly preferred.

Key Responsibilities:

• Branch Operations Management:
  • Oversee daily operations of the branch, including equipment rental, sales, repair, training, and calibration services. Manage inventory levels and ensure the availability of equipment and tools for customer needs.
  • Ensure compliance with company policies, industry standards, and safety regulations.
  • Demonstrates strong work ethics, driven by results, core values and integrity which aligns with the company culture

• Business Development:
  • Develop and implement strategies to drive business growth and expand market presence within the region.
  • Identify new business opportunities, build relationships with key clients, and negotiate contracts.
  • Collaborate with the sales team to achieve sales targets and maximize revenue.

• Customer Service:
  • Ensure exceptional customer service by addressing client inquiries, resolving issues, and maintaining strong client relationships.
  • Monitor customer feedback and implement improvements to enhance service quality.

• Team Leadership:
  • Lead, coach, and develop a high-performing team of professionals, including technicians, sales representatives, and support staff.
  • Conduct regular performance reviews, provide feedback, and identify training needs.
  • Foster a positive and collaborative work environment that promotes teamwork and employee engagement.

• Quality Assurance:
  • Maintain the highest standards of quality in all branch operations, including equipment maintenance and service delivery.
  • Implement and monitor quality control processes to ensure compliance with industry standards and client specifications.

Qualifications, Experience and Requirements:

• Bachelor's degree in Business Administration, Engineering, or a related field; or equivalent experience.
• Management experience with a minimum of 5 years promoting operations and sales skillset. Industrial Non-Destructive Testing (NDT), RVI, Environmental or Industrial Drone and Robotics experience across the various industries.
• Strong leadership and team management skills with the ability to effectively communicate, assess processes and maximize engagement at all levels within the organization.
• Excellent communication (written and verbal), negotiation, and interpersonal skills.
• Solid understanding of structure, project management and process organization, financial management; forecasting and budgeting including the knowledge to apply profit and loss.
• Responsible to train and mentor by setting clear goals; investing time into employee development and actively coaching a team that drives positive results through individual and business growth.
• Foundational understanding of customer service and business operations to analyze data, identify trends, and make informed decisions.
• Knowledge of industry regulations, safety standards, and quality control processes.
• Proficiency in using business management resources, software and tools.

• Knowledgeable in Microsoft Software: Outlook, Word, Excel, and various IDMS platforms
• Valid Driver's License and pre-access drug and alcohol testing required
• Pre-employment background checks will be required
• Valid TWIC Card required
• Travel to sites as needed

Work Conditions:

• Position is based out of a branch office
• Field duties require indoor and or outdoor work in a plant atmosphere
• Interaction with other crew employees, as well as supervisors and client personnel
• Working in plant and/or shop areas around production machinery with extreme noise levels
• Working in extreme heat and or cold indoor and or outdoor weather conditions

Physical and Mental Requirements:

• Move, carry, and lift objects 50 lbs. or more.
• Must be able to walk, stand, bend, reach, and climb.
• Must be able to work indoors and outdoors in all weather conditions.
• Must be able to wear safety equipment as required by the safety department for personal protection
• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively
• Sufficient vision or other powers of observation, with or without reasonable accommodations, which permits employee to investigations
• Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine in-field or office job duties
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform in-field or office job duties
• Sufficient personal mobility to maneuver within a refinery or plant environment to include the ability to gain access to elevated platforms via ladders or stairwells
• Ability to maintain focus and multitask effectively
• Travel required

Benefits:

• Dental Insurance
• Vision Insurance
• Health Insurance
• Paid Time Off
• 401(K) W/Matching
• Flexible Spending Account
• Health Savings Account

NOTE: To be considered, applicants must be able provide documentation of current or previous certifications, as well as all classroom and/or on-the-job training (OJT) hours required for certification.

About IRISNDT:

IRISNDT is a tech-enabled value-adding service provider of Non-destructive Testing (NDT), Advanced NDT, Inspection, Asset Integrity Engineering, Software, and Specialized Mechanical Services to the chemical and petrochemical, refining, renewables, power, mining and other diverse end markets in the USA, Canada, the United Kingdon, and Australia.

Join IRISNDT to build a promising career. Our dynamic environment offers advanced technology and ongoing learning, placing you at the forefront of industry innovation. We prioritize a strong safety culture and invest in our team, promoting a family-friendly workplace and internal career advancement. With IRISNDT, elevate your career where progress and excellence converge.

We boast a team of over 2,000 dedicated staff members worldwide, our growth has been driven by seasoned management, robust technical expertise, and an unwavering commitment to exceeding customer expectations.

For more information, visit our website at www.irisndt.com.