Dovetail
Sales & CS Enablement Lead
Dovetail, San Francisco, CA
Dovetail is the world's leading customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail helps you uncover insights fast-no matter the method. Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Join the ranks of Atlassian, The New York Times, Spotify, Universal, Porsche, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing.
Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail has 100+ employees across offices in Sydney and San Francisco. We've created a unique environment to help us achieve our challenging mission. A culture that aspires to excellence, where nothing is too small to be improved.
As the Sales & CS Enablement Lead, you will lead the strategy, development, execution, and measurement of go-to-market (GTM) enablement programs to strengthen our Sales & CS teams. You will partner directly with Sales Leadership and other internal key stakeholders (e.g., Marketing, Product, etc.) to establish onboarding and ongoing sales training programs, formalize a sales readiness progression, and design and execute strategic initiatives that yield improved revenue productivity across the team. You will drive key initiatives to ensure managers and representatives achieve individual, team, and regional goals and quotas, while ensuring that sales and CS productivity efforts are designed to scale.
What you will do
At Dovetail, we're passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It's no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group.
Compensation Range: $120,000-$140,000 base salary. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. This role is eligible for incentive compensation, equity and benefits.
Benefits
Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail has 100+ employees across offices in Sydney and San Francisco. We've created a unique environment to help us achieve our challenging mission. A culture that aspires to excellence, where nothing is too small to be improved.
As the Sales & CS Enablement Lead, you will lead the strategy, development, execution, and measurement of go-to-market (GTM) enablement programs to strengthen our Sales & CS teams. You will partner directly with Sales Leadership and other internal key stakeholders (e.g., Marketing, Product, etc.) to establish onboarding and ongoing sales training programs, formalize a sales readiness progression, and design and execute strategic initiatives that yield improved revenue productivity across the team. You will drive key initiatives to ensure managers and representatives achieve individual, team, and regional goals and quotas, while ensuring that sales and CS productivity efforts are designed to scale.
What you will do
- Sales & CS Productivity. Partner with GTM Leadership to identify productivity gaps and prioritize key initiatives for the Sales & CS teams.
- Product Enablement. Work with Product and Marketing teams to ensure the Sales & CS teams are well-equipped with the latest product releases and GTM messaging.
- Performance Measurement. Collaborate with Revenue Operations to measure and improve sales performance.
- Resource Development: Equip the GTM team with world-class resources such as battle cards, playbooks, and sales collateral.
- Onboarding. Partner with Sales & CS managers to efficiently and effectively ramp new sales & CS hires across various roles
- Vendor Management. Explore and manage vendor relationships for productivity tools and training programs that enhance team efficiency and effectiveness.
- Cross-Functional Collaboration. Partner with Sales, Customer Success, Revenue leaders, Operations, and Marketing to democratize knowledge to the sales and customer success teams.
- Sales Experience. 3+ years in sales or sales effectiveness roles. Strong preference for experience in a fast-growing SaaS startup environment. Deep understanding of sales plays, processes, and methodologies.
- Organization and Execution. Strong project management skills with a proven ability to hit milestones and drive results.
- Change Management. Experience with change management and a passion for helping others succeed in sales and customer success
- Poise. Engaging and capable of delivering inspirational and motivational training sessions and hosting events.
- Collaboration. Ability to build strong relationships with internal partners and effectively engage with Senior Leadership.
At Dovetail, we're passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It's no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group.
Compensation Range: $120,000-$140,000 base salary. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. This role is eligible for incentive compensation, equity and benefits.
Benefits
- Equity for everyone. We put our money where our mouth is. No matter your role, we provide equity for all along with competitive salaries. See your investment grow as Dovetail grows.
- Equal parental leave. We offer an inclusive framework of 20 weeks equal paid leave to support new parents. Every family is unique, so you make the call how you'd like to take care of what matters most.
- Work from Anywhere. Although we're in-office, you can work from anywhere for up to 4 weeks per year to accommodate life.
- Extra paid days off. Enjoy ad-hoc KitKat days to take a step back and spend it however you like. Hit the beach, spend time with your family, pick up that hobby you've been meaning to try, or anything in between!
- Develop and grow. Take a course, attend a lunch and learn, or head to a conference. We love to support you any way we can, so expect Dovetail to be your #1 fan when it comes to achieving your career goals.
- Health is wealth. We've got you covered for 100% of the premium plans across medical, dental and vision. We also believe that everyone has the right to mental wellness and support. So every Dovetailer has access to Uprise (Employee Assistance Program) for themselves as well as their families.