General Manager

POSITION: General Manager

DEPARTMENT: Administration

REPORTS TO: Regional Manager/Vice President

FLSA STATUS: Salaried, Exempt

Summary

As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

This individual will have responsibility for the overall management, promotion, and operation of the facilities, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and related operations at the Colorado Convention Center.

Essential Duties and Responsibilities

• Aggressively promotes the use of the facility to maximize its utilization.
• Negotiates and provides final approval on all lease agreements with vendors, contracts and agreements with event organizers, hosts, managers, and agents.
• Establishes and maintains effective working relationships with all pertinent parties to encourage continual and regular use of the facility.
• Coordinates facility involvement with Convention and Visitors Bureau, as well as other appropriate destination marketing agencies
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the Client's objectives, corporate policy, and good business practice.
• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue.
• Directs the development, administration and execution of all financial and operating reports including capital expenses, operating revenue, expense budgets, etc.
• Connect with ASM Global on a national level, including developing a positive network with other General Managers and supporting corporate initiatives to deliver maximum value to our customers.
• Other duties as assigned.

Supervisory Responsibilities

• Supervises all the locations senior staff.
• The individual must establish and maintain effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, Convention and Visitors Bureau and/or appropriate destination marketing agencies, convention hotels, hospitality stakeholders, community and civic organizations, as well as union representatives (where applicable) to encourage continual and regular use of the facilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• A bachelor's degree (BA) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required.
• Must be a well-established leader and professional with a minimum of 5-7 years of experience in a senior management level position within a Convention Center.

Skills and Abilities

• Developed successful relationships with organizers of conventions, trade shows, and meeting planners, hotel general managers, Convention and Visitor's Bureaus, Chambers of Commerce, and various community interest groups is critical.
• Demonstrated entrepreneurial focus and commitment to the customer and the ability to instill this focus and commitment in all department personnel, in-house vendors, and support personnel.
• Demonstrated record in working in partnership with Convention and Visitor's Bureaus and the hotel and hospitality sectors to market the Convention Center to maximize economic impact on the community.
• Demonstrated record in working in partnership within the exposition, tradeshow, and meeting/convention industry.
• Ability to evaluate service delivery, organizational structures, and operating capability, as well as recommending innovative organizational changes.
• Effective written and verbal communication especially comfortable with public speaking.
• Experience in developing and managing the budgets of convention and exposition facilities.
• Additionally, possess superior interpersonal and communicative skills to provide professional expertise and guidance to enable the facility owner(s) and tourism officials to consider policy issues in an informed, anticipatory, and timely manner.
• Solid personnel management and labor relations skills.
• Be familiar with, and committed to, relevant goal setting (with accountable benchmarks) and strategic planning processes.
• Have a clear understanding and acceptance of the principles and relationships of municipal agencies and the ability to work effectively in an active policy-administrative-citizen-participative governmental process.
• Experience with capital plans, convention facility construction, bonds, and complex budgets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position requires minimal stooping and lifting. Substantial standing, walking and manual dexterity to operate office equipment such as a computer is required.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.