Arkansas Foodbank
Donor Relations Officer
Arkansas Foodbank, Little Rock, AR, United States
Position Summary
The Donor Relations Manager (DRM) serves as the face of our organization to the philanthropic community (donors within all of the Food Banks's 33 service areas with a focus on Central Arkansas) and leads efforts to engage philanthropists in realizing our vision. The DRM helps grow sustainable, predictable revenue for the mission by building meaningful relationships with supporters and securing donations.
The DRM develops and implements strategies to secure funding from a targeted portfolio of individuals, foundations, and/or companies with the capacity to give $5,000+ per year. Through personalized relationship management, the DRM grows the revenue potential from the portfolio annually.
The DRM provides each portfolio donor with a meaningful, fulfilling giving experience, proactively learning about personal philanthropic passions and soliciting support for mission areas of interest. The DRM engages each prospective donor in the mission through personalized conversations, leadership/research engagement, and other experiences.
The Donor Relations Manager is a vital member of the Development department and collaborates with them to support the implementation of new strategies, programs, or initiatives. This position will be comfortable learning new technology, as well as an eagerness to utilize Arkansas Foodbank software systems. They will possess strong interpersonal skills, a spirit of collaboration and team work, and a commitment to hunger relief
Essential Duties and Responsibilities
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or to equalize peak work periods or otherwise balance the workload. Individuals in this position may occasionally work irregular hours as necessary.
Other job-related education and/or experience may be substituted for all or part of these basic requirements upon approval.
Physical Demands and Work Environment
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, hand controls; and talk or hear. The employee is occasionally required to stand; walk; and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Arkansas Foodbank is an Equal Opportunity Employer and does not discriminate against employees, volunteers, donors or clients on the bases of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information.
$55,000 - $65,000/year
The Donor Relations Manager (DRM) serves as the face of our organization to the philanthropic community (donors within all of the Food Banks's 33 service areas with a focus on Central Arkansas) and leads efforts to engage philanthropists in realizing our vision. The DRM helps grow sustainable, predictable revenue for the mission by building meaningful relationships with supporters and securing donations.
The DRM develops and implements strategies to secure funding from a targeted portfolio of individuals, foundations, and/or companies with the capacity to give $5,000+ per year. Through personalized relationship management, the DRM grows the revenue potential from the portfolio annually.
The DRM provides each portfolio donor with a meaningful, fulfilling giving experience, proactively learning about personal philanthropic passions and soliciting support for mission areas of interest. The DRM engages each prospective donor in the mission through personalized conversations, leadership/research engagement, and other experiences.
The Donor Relations Manager is a vital member of the Development department and collaborates with them to support the implementation of new strategies, programs, or initiatives. This position will be comfortable learning new technology, as well as an eagerness to utilize Arkansas Foodbank software systems. They will possess strong interpersonal skills, a spirit of collaboration and team work, and a commitment to hunger relief
Essential Duties and Responsibilities
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or to equalize peak work periods or otherwise balance the workload. Individuals in this position may occasionally work irregular hours as necessary.
- Manage a portfolio of 150-175 prospective donors with the capacity to make $5,000+ outright gifts annually to further the mission of Arkansas Foodbank.
- Meet annual financials goals based on value of the portfolio, with increasing revenue goals upon portfolio maturity.
- Achieve activity metrics that serve as a roadmap to the revenue goal: meaningful touchpoints, solicitations, and gifts -- Utilizing the moves management system, be able to track a minimum of 100 personal donor touchpoints per month in addition to departmental touchpoints. Be able to report on portfolio progress monthly.
- Create and execute individual engagement and solicitation plans for each qualified philanthropist in the portfolio.
- Collaborate with leadership, volunteers, and colleagues to engage portfolio donors in a personally meaningful way-serving as the "quarterback" who ensures a seamless donor experience and maximizes every opportunity for engagement.
- Engage each portfolio donor personally to qualify capacity, build rapport, and identify philanthropic passions and interests.
- Continually develop prospects through a variety of sources.
- Track all donor plans, interactions, and solicitations in donor database within 24 hours, review records and reports to ensure accurate portfolio data.
- Articulate the case for support, key initiatives, and fundable opportunities: prepare presentations, marketing materials, letters, and other required literature for solicitations.
- Work with the Arkansas Foodbank's management team, within the current Strategic Plan, to identify and quantify specific giving priorities and opportunities.
- Other duties as assigned
Other job-related education and/or experience may be substituted for all or part of these basic requirements upon approval.
- Bachelor's Degree from an accredited college or university.
- At least three (3) years of experience in Development, Sales or a comparable field.
- Proficiency using Microsoft Word, Excel, donor database management and wealth screening.
- Current Arkansas driver's license and proof of insurance.
- Track record of achieving growing revenue goals
- Experience building a portfolio and increasing value over time
- Experience cultivating, soliciting, and stewarding $5,000+ philanthropic (non-event) donations, including $100,000+
Physical Demands and Work Environment
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, hand controls; and talk or hear. The employee is occasionally required to stand; walk; and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Arkansas Foodbank is an Equal Opportunity Employer and does not discriminate against employees, volunteers, donors or clients on the bases of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information.
$55,000 - $65,000/year