Legal Performance Analyst

The Legal Performance Analyst sits within Chubb Global Claims Vendor Management, and is responsible for monitoring, analyzing, and evaluating the performance of law firms utilized by Chubb, identifying areas of improvement, assessing their overall value to the organization, and implementing strategies to optimize efficiency and effectiveness.   As a leader in the Claims Vendor Management organization, this person will partner with Claims disciplines, and other key internal stakeholders to utilize data to monitor law firm performance. This role will provide key actionable information and make strategic recommendations concerning law firm usage, as well as engage in leadership level discussions with firm management concerning performance.Key Responsibilities:Conduct regular performance reviews of law firm service and quality.Collect and analyze data related to law firm performance, including metrics such as case outcomes, legal costs, cycle times, budget adherence, client satisfaction, and other key performance indicators.Use key performance indicators to identify trends, patterns, and areas for opportunity. Develop performance reports to communicate findings and recommendations to key stakeholders, including claims managers and executives.Collaborate with internal teams to identify and define performance criteria, develop methodologies for evaluating law firm performance, and develop strategies to address performance gaps.Collaborate with Data Analytics, IT, and other departments to develop, monitor and assess performance of individual law firms and lawyers at law firms.Stay current with industry trends and best practices in legal performance management.Identify opportunities for improvement within law firm relationships, recommending strategies to enhance efficiency and cost-effectiveness. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment. Juris Doctorate degree.Strong understanding of legal processes, procedures, and industry standards.Ability to manage and oversee multiple project assignments simultaneously in a fast-paced, deadline-driven, results oriented environment, accepting ownership and accountability of the process and delivering on commitments.Ability to work collaboratively with cross-functional teams and build strong working relationships.Experience in performance management, defining service level and performance expectations, and data analysis within the legal industry, preferred.Strong computer literacy and knowledge of Microsoft products (especially Excel); knowledge of e-billing software a plus.Limited travel.Full timePosting Date: 2024-08-30