Customer Service Representative
The Azek Company, Saint Paul, MN, United States
Customer Service Representative
Schedule: Monday to Friday, 9:30 AM to 6:00 PM
Base Pay: $23.00/hour
Key Responsibilities & Performance Goals
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Order Review and Verification
- Receive and review customer orders for accuracy, completeness, and compliance with company policies.
- Verify product availability and pricing information before processing orders.
- Collaborate with the sales team to address any discrepancies or issues in customer orders.
- Work with various plant sites to align product needs.
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Communication and Customer Support
- Provide exceptional customer service by responding promptly to inquiries related to order status, shipping, and product information.
- Address customer concerns, resolve issues, and maintain a positive and professional demeanor in all interactions.
- Act as a single point of contact for Sales (including Inside Sales and Independent Sales Reps) to inform them about any delays, changes, or issues related to customer orders.
- Be available via phone, email, and Teams throughout the entirety of the shift.
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Data Management
- Maintain accurate and up-to-date records of customer orders, shipping schedules, and communications.
- Utilize the company's CRM system to track customer interactions and update order details.
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Return Material Authorization (RMA)
- Support customers with returned products and warranty claims.
- Coordinate with the relevant teams to manage return and warranty processing.
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Process Improvement
- Identify opportunities for process optimization and contribute ideas to enhance the efficiency of order processing and shipping operations.
- Collaborate with cross-functional teams to implement improvements that positively impact customer satisfaction and operational effectiveness.
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Other Duties
- Perform any other duties as assigned.
Qualifications and Skills
- High school diploma or equivalent (bachelor’s degree preferred).
- Proven experience in customer service, order processing, or related roles.
- Familiarity with warehouse building products is a plus.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Proficient in using CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Problem-solving skills and the ability to adapt to changing situations.
- Positive attitude and a customer-focused mindset.
Work Environment
- Office-based role, collaborating with colleagues from various departments, including sales, production, purchasing, warehouse, and logistics.
- The role may involve occasional communication with customers, suppliers, and shipping carriers.
Why Join Us?
By becoming a part of our team as a Customer Service Representative, you will play a key role in ensuring the seamless flow of products within the rail industry, contributing to both customer satisfaction and operational efficiency. If you are detail-oriented, customer-focused, and thrive in a dynamic environment, we encourage you to apply and become an integral member of our team.